- Karachi, PK
- £7 /hr
- Available now
Zkam Enterprises is a multinational offshore company with its offices in Pakistan (Karachi) India while its associates in Canada, UK and Philippines Zkam promotes ethical and legalmore...Zkam Enterprises is a multinational offshore company with its offices in Pakistan (Karachi) India while its associates in Canada, UK and Philippines Zkam promotes ethical and legal conduct in businesses and professions. We are an equal opportunity employer with a difference. Our Human Resource department proudly renders preferential offers to individuals who are physically and economically handicapped. Mutual respect, honor and dignity are culturally ingrained in the Zkam's professional environment. We believe that this is our core differentiating attribute that has enabled us to a unique position of strength amongst industry leaders.
Zkam Enterprises provides comprehensive turnkey solutions that make businesses more customer-centric and available 24x7. Our flagship service portfolio includes a wide variety of customer support operations covering inbound and outbound contact center with voice and non-voice Business Process Outsource (BPO) operations. We also take pride in our Training Division that specializes in offering customer-based professional and structured vocational and BPO centric courses in a congenial learning environment
We guarantee our turnaround times and provide a detailed service level agreement to the satisfaction of our clients. Payment Terms are flexible and Weekly to Monthly Billing Options are available.
Our objective is to help companies succeed by providing strong customer relationships, enhanced revenue, improved quality, added protection, and greater return on investment. We provide expert solutions to meet this next generation Customer Relationship model. Zkam's Contact Management Centers are designed and structured to exceed customer expectations.
Consider Zkam Enterprises to be your extended business arm that is geared to offer you a decisive competitive advantage.
Why Zkam Enterprises?
With the highest rated team in Pakistan and India, our professional managers and agents have made an impact on the BPO Industry for clients in the USA, UK and Australia. Zkam Enterprises has managed to boost the business up to a level which is often commended by our clients. At Zkam, business ethics and emphasis on moral values are essential ingredients of our business policy. With leading edge technology, professional HR and our continued emphasis on high standards and values we are a winning team. Join the winning team. Try us.
Web design and development
Proofreading and editing
Writing and translation
Accounting and bookkeeping
Back office service
Hand writing services
Call Center (inbound & out bound)
Content Management System
Electronic Medical Record
Financial and Accounting BPO
Learning Management System
Medical Billing & Claim Processing
Research, Survey & Analysis
Zkam Enterprises is located in a convenient downtown area with easy access from all parts of the city. With current facilities covering an area of over 13,200 sq ft, it has an infrastructure of over 150 installed seats with further expansion capability.
All service platforms are located in a purpose built facility with sophisticated security systems, back-up generators, and air conditioning and fire suppression systems. Service platforms have hardware redundancy built in and all systems are backed up locally and off site. Placing the functionality within the network and on multi-tenant platforms means that Zkam Enterprises can offer its customers a comprehensive and competitive value proposition.
Infrastructure / IT Management:
With the top notch IT personnel and a management that has by experience completed the structure of the call centre with state of the Art technology implemented, ZKAM ENTERPRISES stands on the IT Department which has years of experience in maintaining Call Centre Infrastructure.
Using four T1 Lines 2.54MB for Call Center for International connectivity which may be utilized for up to 150 seats plus.
Using Dell Server backed 24/7/365 inter connectivity for immediate relay switching using Cisco Router and Cisco Switches for 100% reliability and LAN/WAN connectivity
High performance Terminals for CSR functionality and equipped with digitized USB headsets
Enabled with immediate satellite connection as backup for WAN to ensure 0% delay Online moment 1 recording, 24/7/365 retrieved with immediate ease and complete range of terminal selection with option of Unlimited Recording
World Renowned Customized CRM as per Client requirement with ability to store unlimited customer data records.
Controlled Net Access for Customer-CSR relation Building
Internal Data Warehouse management for Customer Details; Call Records; Performance Records etc.
Highly Qualified Technical staff at 24/7/365 Back-end and front desk Hardware, Software and Network Support.
ORGANIZATION WEB LINK
Area Covered: US,UK,AU,Canada
Company Name: Zkam Enterprises