- Consolacion, PH
- $10 /hr
- Available now
currently studying .net programming
I am a dedicated and hardworking driven individual with experience working in a fast-paced environment.I have thorough professional experience in customer support, customer servicemore...I am a dedicated and hardworking driven individual with experience working in a fast-paced environment.I have thorough professional experience in customer support, customer service and sales, handling point of sales and initiating ongoing client relations, giving an excellent customer service.
I am providing call centre services, customer support, order processing, telemarketing and back office support. I'm committed to provide excellent service that would help the company grow as I considered my service an honor.
Area Covered: US, Europe and Asia
Job Title: Customer Support
Company: Forex Broker
Description: Represent the Company in a professional and courteous manner via phones or text chat
Effectively handle client questions and concerns regarding their trading account or trading platform.
Quickly diagnose issues and challenges clients may have regarding their trading platform or trading account.
Job Title: Team Leader
Company: SupportSave Solutions
Description: Supportsave Solutions is a BPO company operating in Cebu Philippines with more than 200 employees. I manage a forex software technical support team as well as forex brokerage support for two years.
Functions and responsibilities,
- Making certain everyone reports to work and if short handed discuss staffing with Operations Manager
- Task delegation and workflow
- Responsible with all aspects of training for new staff members as well as those existing as and when the need arises. ( applies only to Support Save Personnel)
- Liason directly with Operations Manager on training needs, issues which come to the fore and general communications so management and support staff can do their jobs effectively
- Disbursement of all company communications and directives to appropriate personnel
- Know each job intimately in the event we are short handed and is will required to fill the position in the event staffing issues arise. Lunches and break included.
- Oversee operations of each staff members abilities as it pertains to training and make recommendations to Operations Manager for changes to satisfy training needs and quality assurance
- Assisting Operations Manager with policy and procedures writing where required as well as report generation
- Customer and Supervisory calls and complain handling
- Call Monitoring
- Questions addressed to and answered from staff members
- Ensure the timely and effective completion of tasks and activities
Job Title: Technical and Phone Support
Company: SupportSave Solutions
Description: Provide technical support in setting and activating clients EA's and platforms via phones or emails. Perform remote assistance to struggling clients.
Diagnose client issues with regards to their trading software.
Degree: Software Development
Field of Study: C, C++ Programming, VB, ASP.net, MYsql and Java language
University / College: AMA Computer College
Degree: BS Computer Engineering
Field of Study: Computer Engineering, CAD
University / College: University of Cebu
Degree: Computer Application Software
Field of Study: Speed Typing, MS Word, MS Excel,MS Powerpoint, Corel Draw
University / College: Sacred Heart School Jesuit
General Virtual Assistance, Customer Service, Telemarketing, Telesales Research, Data Entry,