- Kolkata, IN
- £7 /hr
- Available now
A Maniacal penchant to be an avid speaker has always acted as a catalyst and has enthused me to choose professions where verbal communication forms the fulcrum around which themore...A Maniacal penchant to be an avid speaker has always acted as a catalyst and has enthused me to choose professions where verbal communication forms the fulcrum around which the other organizational activities revolve.I aspire to build sinews from the wholesome experiences gained in the BPO industry and eventually get transformed into a mellowed professional to head the recruitment, training and development department of any customer service organization. Working as a Financial Analyst and Trainer in Accounts Receivables (AR) Offered clients a highly efficient and reliable on-line method of screening candidates in high volume recruitment assignments. The on-line tool uses biodata, a unique behavioural selection method that measures candidate experiences in competency-related tasks and activities. Candidates are readily screened against knockout criteria specified by the client and ranked according to ratings derived from competency-based biodata scales. Reducing the time required in analysing narrative responses and resumes of candidates who do not meet set criteria, biodata provides a cost-effective and time-efficient method of identifying those candidates with relevant competencies and experience.
Area Covered: India
Company Name: Oracle
Work Experience Summary: ’· Receivables Management
’· The periodic review of customer account records to confirm that terms and credit limits are appropriate.
’· Revenue Recognition and credit analysis
’· Billing and Payment enquiries regarding invoices
’· Monitoring emails and voicemails from external customer and responding to their queries
’· Enabling Oracle internal people to interact with various departments through net meeting and conferences
’· Training new members in the team to enable them take up the responsibility.
’· Customer service /customer orientation
’· Presentation Skills
’· Induction Trainings
’· Efficiency to Effectiveness • for Managers and Team leads
’· Tele Sales
’· Personal effectiveness
’· Time Management
’· Feed back Skills (Quality Executives)
’· Business Writing Skills
’· Business Communication
’· Team Building/ Bonding workshops
’· Email Writing Etiquettes
’· Voice and Accent
’· Accent Neutralization process.
’· Preparing the process documentation and important documents for team’s reference.
’· Report Generation for the purpose of monitoring performance of analyst based on their Key Learning Areas as well as for the team performance.
’· Defining and formulating team goals and giving key inputs to handle problem areas.