- Manila, PH
- £7 /hr
- Available now
Having achieved many goals in my career of quality assurance in the customer service industry, I am interested in expanding my professional horizons by seeking new challenges inmore...Having achieved many goals in my career of quality assurance in the customer service industry, I am interested in expanding my professional horizons by seeking new challenges in the area of administration or office support.
As a team member of your organization, You will benefit from my following key strengths:
- Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, customer care, database administration, document preparation, travel/meeting coordination and project/program support.
- Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, and Outlook).
- Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.
Area Covered: North America, Europe, Asia, Australia
Work Experience Summary: April 2005 âï¿½ï¿½ October 2009 Aegis-PeopleSupport Inc.
Quality Assurance Analyst
âï¿½’¢ Responsible for assisting the QA Manager in monitoring quality performance and evaluating statistics of the Operations
âï¿½’¢ Rate sessions of customer representatives and record results in the QA database
âï¿½’¢ Work with the client to develop QA program and processes to address client-specific quality standards and expectations
October 2003 âï¿½ï¿½ April 2005 PeopleSupport, Inc.
Customer Service Representative
âï¿½’¢ Provide online customer service for a travel-based industry.
October 2002 âï¿½ï¿½ February 2003 Kenneth Grome and Associates
Human Resource Staff
âï¿½’¢ Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant\'s qualifications.
âï¿½’¢ Develop and maintain relationship with universities and other recruitment sources.
August 2002 âï¿½ï¿½ October 2002 Kenneth Grome and Associates
Human Resource Trainee (OJT)
Worked closely with direct superior with recruiting and selecting the best candidate for a specific position
Evaluated employee and trainee performance and expectations
Responsible for organizing the employeeâï¿½ï¿½s 2O1 files
April 2002 âï¿½ï¿½ May 2002 Cebu Learning Center, Inc.
âï¿½’¢ Entire fieldwork was dedicated to practice-teaching for an international school
âï¿½’¢ Served as an assistant teacher for pre-school and elementary kids
âï¿½’¢ Worked closely with children diagnosed with learning and developmental disabilities
October 2000 âï¿½ï¿½ May 2001 Atty. Aristotle Batuhan
Congressional Campaign Staff
âï¿½’¢ Worked closely with direct superior with handling the production of propaganda materials
âï¿½’¢ Directed incoming calls to varied staff members, took messages, faxed and copied documents.
Education Summary: 1998 âï¿½ï¿½ 2002 University of the Philippines College Cebu City
Bachelors of Art Major in Psychology
1994 - 1998 University of the Philippines High School Cebu City
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