- Aylesbury, GB
- £45 /hr
- Available now
BCS Chartered IT Professional, July 2008.
BCS ELITE Group member, 2009.
IT System, Operations & Service Management; Support of current/legacy and emerging production systemsmore...BCS Chartered IT Professional, July 2008.
BCS ELITE Group member, 2009.
IT System, Operations & Service Management; Support of current/legacy and emerging production systems in both Private and Public sectors.
Project Implementation, PMO, Transition To Operations and BAU Ops Supervisory & Management experience.
Consultancy for ITIL v2 and v3, transformations/implementations including Service Desk, CMDB, Process Mapping, Alignment & Documentation.
Incident, Problem & Change Management.
Private Sector experience includes:
Large scale networked & standalone EPOS project and technical solution delivery, Financial Sector IT Operations Management,
Retail & Warehousing/Distribution Management system support,
IT Management, Operations Management and hands on
Technical Support to 3rd line across numerous platforms and operating systems including OpenVMS, Solaris 2.6 to 2.9, Windows, SQL, Veritas Netbackup to v6.5, Cisco Networking,
Incident & Problem Management including Root Cause Analysis.
Public Sector experience includes:
Direct & Remote support to distributed Military Command & Control Systems to third line level, Defence Sector System, Operational and User Acceptance Testing,
Distributed & Datacentre Infrastructure build & test,
ITIL Implementation and transformation consultancy,
IT Operations Management,
Backup & Disaster Recovery and Business Continuity,
Service Desk & Service Delivery consultancy;
General PMO, Project Management & Transition to Ops,
Stakeholder & Communications Management,
MOD AOF familiar.
Goals: Develop further technical, consultancy and managerial skills across all sectors; Private or local/national Government and Defence on either a contract to permanent or contract/interim basis.
Enterprise backup tools (Veritas Netbackup to 6.5, Tape Libraries (IBM, STK) SAN/NAS technologies (Sagitta/Clariion),
ITIL v2 & v3,
Project Management & PMO,
3rd/4th Line Support,
Incident & Problem Management,
Root Cause Analysis,
Project & System Implementations,
Transition to BAU,
Training Development (SFIA),
Solaris 2.6 to 2.9, OpenVMS to 7.2, MS Windows NT4SE, 2000, 2003, Exchange, SQL, AEP IP Encryption, Network Management, Remedy, BMC Patrol.
Area Covered: UNITED KINGDOM
Job Title: Transition Support Consultant, ACCS Programme
Company: NATO Air Command & Control System Management Agency, Brussels
Description: Providing planning and consultancy support for LOC-1 rollout of the ACCS Programme across 26 of the 28 NATO member states, including deployable entities.
Assisting with the development and execution of Transition plans for the agency. Engagement with the Operational Air Defence Community and ensuring the project continues to deliver against their evolving operational requirements.
Project support and consultancy to the ongoing NATO Interim CAOC Structure project to implement a secure digital data & voice communications network connecting Air Defence Units across Europe and integration of new member nations into NATINADS and the wider ACCS project.
Responsible for Technical Site Surveys of existing Air C2 facilities across European member nations, As the NACMA transition representative, supporting the implementation authorities and the host units and and providing continued expert advice towards meeting the objective of the transition plans.
Advising NACMA on potential integration issues between legacy systems and ACCS, where possible conflicts may arise between transitional arrangements and contractual ACCS implementation.
Job Title: Data Validation Consultant
Company: Logistics Applications IPT, Bicester
Description: Short-term contract to provide data correlation, analysis and validation on behalf of the Logistics Applications IPT for SCS Ltd on Project FLIS.
Working as part of a small team on an interim manpower substitution basis, collecting, analysing and supplying data on a large number of legacy Logistics Information Systems within the MOD as part of a Due Diligence process prior to full contract award..
Compilation and correlation of Data Sheets and supporting information, risks and issues management and security accreditation confirmation.
Job Title: Project Manager - General PMO & Communications & Stakeholder Management
Company: DE&S Defence Cryptosecurity Authority
Description: Interim Project Management resource for Comms and Stakeholder Management on Project CIPHER.
Project Cipher is a major MoD-led programme to replace all high level encryption devices across the MoD.
Engaged on an MOD Manpower Substitution/Interim basis initially to further develop the project's Stakeholder Communications Strategy & raise awareness across a wide stakeholder community.
Engaged with project teams, senior civil servants, MoD senior management & competing consortia representatives; provided project intranet site content & briefing materials for Project & Programme Management members; formulated communications policy; liaison with other Government agencies (IATP, CESG), and reported to Programme Management.
Latterly an Interim PMO resource, fulfilling varied briefs including delivery of initial Work Breakdown Structures, Tracking of Project Deliverables and limited consulting on aspects of future Implementation & Integration.
Job Title: Head Of Application Support
Company: DE&S Defence Supply & Distribution Agency
Description: Internal Consultancy on ITIL Transformation project and the impact of the associated Business Change Programme across DSDA IS Directorate remote sites, as directed by higher Management formations.
Overall responsibility for the Management, Business Support & Through Life Management of 7 bespoke, legacy Warehouse Management Systems. Included full Problem Management and Obsolescence Management responsibilities for these platforms.
This included the tasking and workload management of Subject Matter Experts, mainly at remote locations and frequent liaison with external Service Providers including EDS, BT and ATOS.
Process mapping, design & implementation (Incident Management, Problem Management, Change Management) ensuring alignment with business objectives.
Provision of direct support to DSDA's Service Management Toolset, including Problem Management & all upgrade/preventative maintenance.
Extensive liaison with other ITIL Functional areas to ensure effective application service delivery to a wide customer base at locations all over Europe.
Negotiation & renewals of System Support Contracts with external suppliers, including software development and testing frameworks for upgrades and changes.
Management of the Application Support Team of seven personnel (mainly remotely located).
Job Title: On Site Support Consultant
Company: EDS, an HP Company
Description: Responsible for 3rd Line Hardware, OS and App support & System Management for Secure, Mission Critical Command and Control (C2) JOCS system, in Secret and Top Secret domains.
Included: Solaris 2.8, NT4.0 SE, Exchange 5.5 and Nexor X400/X500 Messaging sub-systems.
Providing Global 24/7 3rd Line Out Of Hours Incident Management function to local Data Centre plus remote 50 satellite sites (mostly in Operational Theatres) and Permanent Joint Operating Bases, customer facing and remote. Out Of Hours Support had full Incident Management and Escalation responsibility, accountable to both the End Customer and to the Service Provider.
Building, testing and healthchecking of networked and standalone systems prior to despatch into operational theatres.
Observance of and ensuring compliance with Security Operating Procedures in accordance with JSP440/480, Accredited Document Sets (ADS) and INFOSEC/CESG standards.
Local Subject Matter Expert, AEP/Sureware ED20 IP Encryption Network, Veritas NetBackup v3.4, v4.5MP6.
Internal consultancy and advice to end customer on an as required basis, primarily concerning improvements to service delivery and continuous improvements to service delivered by the company.
Job Title: Service Desk Team Leader
Description: Service Desk Team Leader for Project TRUE NORTH for the Office Of The E-Envoy.
Development and implementation of ITIL v2 processes and procedures for Service Desk personnel, plus proactive system management, Datacentre-wide system monitoring and Service Reporting to management formations. Regular CMDB Auditing.
Management of backups including off-site storage arrangements.
Familiarity with HP Radia, Commvault Galaxy, Windows 2003, Lotus Notes, Remedy AR v5, Hitachi 9900V SANs.
Project cancelled by the customer July 04. ITNET later subsumed into SERCO Solutions.
Job Title: Resolution Team Manager
Company: Carphone Warehouse
Description: Resolution Team Manager, ISe Netsolutions Ltd
Second Line Support Manager across multiple platforms (Windows, OpenVMS, Oracle 8.1.7, TRU64) full Line management of a team of 8 engineers providing a service to a customer base of 7500 located across Europe. Management reporting to Operations Director, full Incident and Problem Management accountability.
Familiarity with TRU-64, VMS 7.2, Oracle 8, IBM P-Series, Windows 2000 Advanced Server, Citrix Metaframe 1.8, IP networking.
Job Title: Technical Support/Production Manager
Company: New Wave Logistics
Description: Building, testing & distribution of EPOS systems on behalf of Toshiba-TEC Europe Retail Information Systems.
Toshiba TEC won a contract in late 2001 to deliver a £59m technical refresh for 80 UK Wm Morrisons’ stores. New Wave Logistics were chosen as the Value Added Service Outsource partner to deliver the TEC's capability to fulfil the contract's deliverables.
Recruited to develop the production environment from scratch, including all recruitment, tooling, environmental considerations, and lead the build, test & configuration of EPOS hardware & software & manage technical delivery of the project.
Engaged with stakeholders on behalf of NWL; assessed requirements; created project plans; recruited and trained project team; developed production facility; ensured infrastructure capacity met demand; and established IT support structure. Acted as Technical Lead and line manager to 8 engineers.
Technical lead for Windows NT4, Windows 2000, SQL Server 2000, OpenVMS 5.52 and DEC Pathworks.
Due to the success of this project, New Wave were appointed as Toshiba’s preferred supplier for future EPOS build and configuration work to their wider reseller network.
Job Title: IT Systems Manager
Company: Eccord Systems Ltd
Description: IT Systems Manager for a VC funded startup software house.
Win 2K, Solaris 6, 7, 8; HP Openview Network Node Manager, HP Openview ITO, CA Unicenter, BMC Patrol. The company's remit was the development of Service Management software to provide Management Information to Executives.
Responsible for procurement, implementation, administration and management of all company IT systems in production and development environments, including development environment software, webmail services and all corporate antivirus solutions.
Solely responsible for the secure shutdown, relocation and setup of systems and network for office move from Wembley to Green Park, Piccadilly. Less than 24 hours interruption to service.
Responsible for change control to systems, system acceptance testing of new builds.
Company failed to secure 3rd round of VC funding, ceased trading Spring 2002.
Job Title: Operations Site Manager
Company: ManagedStorage International
Description: Site Operations Manager to a startup company providing Online Backup, Recovery & storage services to SME's & corporate clients.
Provisioned site, transitioned systems from development through Implementation to Production phases, including extensive liaison with French and US counterparts to ensure time, cost & quality criteria were met.
Full day to day System Administration and Management responsibility for Sun E450 based systems using Clariion SANS, StorageTek L180 and L700 tape libraries and Veritas Netbackup v3.4.
Provided 3rd line support and routine day to day Operations, Service and System Management including out of hours response to Incidents. Full responsibility for Backup integrity, tape management and local Disaster Recovery
Company withdrew from UK operations and closed UK sites in Summer 2001.
Job Title: IT Operations Supervisor
Company: PayPoint plc
Description: Operations Team Leader during Project CYGNET insourcing.
PayPoint insourced their core applications & infrastructure to achieve sustained growth.
Recruited to ensure that all IT operations were prepared for operational acceptance of a new £10m production system / capability upgrade.
Established maintenance contracts & SLAs with service providers; introduced ITIL aligned processes into BAU operations.
Developed, managed and administered Production & Development environment Backup & Disaster Recovery strategies (inc off-site & remote site storage) and full oversight of parallel running of systems prior to switchover to new production system including acting as First Point Of Contact out of hours to duty operations staff.
Succeeded in developing a robust infrastructure that facilitated operational acceptance & successful delivery of service to wide customer base.
Job Title: Operations Shift Manager
Company: RAF Systems Development Centre
Description: VMS & NT Systems and Operations Shift Manager.
Ensuring scheduled tasks were carried out according to Quality procedures.
Routine administration, backup and management of two VAX clusters, 4 NT servers plus SQL6.5 and Exchange 5.0 Servers, plus other standalone and networked VAX minicomputers. Supervision of junior and other shift operators. Accountable to Systems Manager.
Job Title: Assistant Technical Author
Company: Royal Air Force
Description: Maintenance and upkeep of all trade and policy documentation for the RAF's Fighter Control Branch (11 Group as was).
Job Title: Helpdesk Supervisor
Company: Royal Air Force HQ Strike Command
Description: Help Desk supervisor for the ASMA/UKCCIS system. Providing 1st and 2nd Line support to units worldwide, in peacetime or on active operations.
Job Title: VAX Operations Shift Leader
Company: Royal Air Force Systems Development Centre, Bentley Priory
Description: VAX/VMS Operations Shift Leader, versions 4.3-.7 to 6.2.
Responsible for shift tasks including full backups and restores on 3 clusters plus other minis, plus routine system administration and management functions, 24/7/365.
Full fault & incident reporting, system and service integrity and delivery.
Job Title: System Tester
Company: Royal Air Force System Development Centre, Bentley Priory
Description: System Test Engineer seconded to UKADGE Systems Ltd for the Improved UKADGE Project to upgrade UK Air Defence Network fixed sites.
Fault reporting, test exception reporting, compilation and execution of test scripts, both standalone and networked.
Job Title: Aerospace Systems Operator
Company: Royal Air Force Trade Group 12
Description: Assistant to Fighter Control Branch at SOC's & CRC's both UK and abroad, incl Cyprus & Falkland Islands.
Familiarity with Air Defence doctrine and procedures and tactics.
Familiar with Tactical Data Links (TADIL), incl Link 3, Link 11, JTIDS, Link 16, IJMS.
Fully conversant with HF/UHF radio procedures.
University / College: Binley Park Comprehensive, Coventry, UK
IT Project, Operations, Management & Support Consultant (ITIL, PRINCE2, Security Cleared)