- Cardiff, GB
- £7 /hr
- Available now
I graduated from a Business Information System Honours degree in September 2005 and have since worked in various IT support based jobs, both as a permanent member of staff as wellmore...I graduated from a Business Information System Honours degree in September 2005 and have since worked in various IT support based jobs, both as a permanent member of staff as well as a contractor.
For the past two and a half years, I have worked as lead member of a third line support team for a major telecommunication company, supporting their project management system Clarity from CA (previously Niku), as well as independent work for various companies on installs, upgrades of operating systems, and other business software.
My most recent work has been to debug and resolve issues which the company encounter with the off the shelf product. It has been heavily customized by the telecommunication company to interface into various data warehouse, and other operational system within the company at the 3rd line support level. Typically this would be carried out by tracing activity and code running against the Oracle database and then fixing the SQL or the logic causing the SQL to be executed in a faulty manner.
Other main duties included being the main lead and point of contact between the individual businesses and customers within the company, and to manage and prioritise all the faults which they have encountered. The management of these faults would be at the internal level, as well as liaison between: The Offshore Development Team (TCS) based in India; the software providers CA’s support; and development teams located both in both the United Kingdom and the States.
I am reliable and hardworking and strive to continually improve my knowledge base. I enjoy learning how to use different systems, software, and hardware, as well as learning different techniques and ways of operating. I have been involved in the development of many projects mostly at an educational and personal level, but also with some web-based commercial projects. I have also been involved in the prototyping of proposed systems using Rapid Application Development (RAD). I am trained in many development languages and have completed the Fundamental Level Visual Basic 6 training in the Microsoft Official Curriculum.
The main focus regarding the use of IT within businesses was on project management systems and the techniques of how to use both IT systems, and people management skills in harmony; in order to improve the way of working within organisations.
Area Covered: Cardiff
It Support Consultant