- Quezon City, PH
- €14 /hr
- Available now
Telemarketing Data Capture
I have over 13 years extensive experience in the combined areas of Credit and Collections, Customer Service and Outbound Sales in a call center setting. The last position I havemore...I have over 13 years extensive experience in the combined areas of Credit and Collections, Customer Service and Outbound Sales in a call center setting. The last position I have held was a supervisory role handling process training of the new hires and performed quality monitoring for the entire Credit Department. Prior to that, I have worked as a Credit Specialist, doing mostly customer service functions while managing risk for the company.
Previous work functions also includes:
-Customer service for an online travel agency and mobile phones
-Outbound sales calls for a VOIP company in the US and a phone company in the UK
-Credit and collections for a 3rd party debt agency in the US
I have keen attention to detail and is very good in time management ensuring excellent results are delivered on or before a deadline. I am also proficient in various MS Office applications.
I look forward to working with you.
Area Covered: Customer Service, Outbound Sales, Credit and Collections and Quality and Training
Summary: I have almost 10 years work experience in the field of Customer Service, Sales and Finance, catering to different businesses and customers in the U.S.
I have been working as a Freelancer for a few months now in Elance and Odesk. I am hoping to get a freelance job here in PPH as well.
I am hard-working and have keen attention to detail.
Job Title: Directory Assistance Operator (Cutstomer Service)
Description: My job was to assist customers by providing phone numbers and/or addresses for different listings or individuals in the U.S.
Job Title: Web Support Agent (Customer Service, Travel Account)
Company: People Support Phils.
Description: My job was to assist customers on their online flight reservations.
Job Title: Outbound Sales Agent/ Quality Coach
Company: NCO-RMH Group
Description: I started as a Sales Rep for a U.S. VOIP company. I was later on promoted as a Quality Coach for a UK phone company (sales), overseeing if the team is meeting the standards given by the company in terms of compliance.
Job Title: Credit and Collections Associate
Company: Convergys Phils.
Description: My job is to collect debts for a 3rd Party Collections Agency in the U.S.
Job Title: Credit and Collections Associate/Quality and Training Associate
Company: Ingram Micro
Description: I started as a Credit and Collections Associate for existing customers. Manage order release and collect payments for any past due invoices. I was promoted to a Quality And Training position doing quality monitoring for the Credit team ensuring they are following policies and procedures. I also facilitate process trainings of the new hires.
Job Title: Freelance Contractor
Company: Elance and ODesk
Description: I am currently working as a freelance contractor via Elance and ODesk under Sales and Customer Service category.
I am hoping to get a freelance work here in PPH as well.
Summary: I studied AB Mass Communications major in Broadcasting and Journalism.
Degree: AB/Mass Communications
Field of Study: Broadcasting, Journalism
University / College: New Era University
Customer Support, Sales, Google Adwords Certified, Admin Tasks
Wonderful very happy with her work
Pleasure working for you. Thank you very much!
Sheryl did an excellent job on what was a very last minute project with a tight deadline.
Sheryl wasn't able to commit to the hours I needed in the end, but Sheryl is a very pleasant upbeat young lady and I will definitely work with her in the near future.
It was a pleasure working with Paul R. He is very considerate and gives clear instructions that made my work more manageable. He's one of the best here in PPH. I would love to work for him again if given a chance.
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