- London, GB
- £7 /hr
- Available now
It is my objective to impart my knowledge in telecommute working. Over the last 4 years, I have been working in Business Processing Outsourcing companies mainly call centers rangingmore...It is my objective to impart my knowledge in telecommute working. Over the last 4 years, I have been working in Business Processing Outsourcing companies mainly call centers ranging from technical, sales to conducting surveys and taking chats for a publishing company.
During those years, I have also been working part time as a transcriber, data entry operator, email and chat support for a US based company offering business solutions. My goal for every project is 100% accuracy and more skills learned.
Area Covered: US, UK, Asia
Work Experience Summary: March 2010 - present Rapid Success Systems, Inc.
Telecommute work on a full time basis. In charge of answering tickets of the various products of the company.
10/2007 11/2009 Capital Typing Inc. Client Relations Supervisor / Independent Contributor Telecommute work on a part time basis. In charge of data entry, email and chat support for the clients of the company. Also handles client relations. Later became a full time position.
10/2007 07/2008 Babbleglass Phils. Inc Chat Support Rep / Independent Contributor Handles concern of authors and creators of an online publishing company using live chat service.
06/2007 10/2007 Convergys Customer Service Rep / Independent Contributor Answers calls from customers of Microsoft Corporation and identifies where to transfer the call depending on the reason or issue on why the customer is calling.
12/2006 03/2007 People Support Phils. Senior Customer Service Representative / Independent Contributor Was assigned in the Retention Department. All customers planning to disconnect their account with our client which is a major internet service provider in the United States are passed on to us.
We then try to persuade them to stay with the company in exchange for extra fringes and benefits.
12/2005 05/2006 Sykes Asia Technical Support Representative / Independent Contributor Answers in bound calls from customers of an internet service provider in the United States.
Handles all technical calls, e.g., can\'t connect to the internet, can\'t browse, etc.
08/2003 05/2005 Western Wats Call Center Agent/ Interviewer / Independent Contributor Make outbound calls to all households in all states in the United States to conduct surveys which includes, polls, product surveys and political surveys.
Education Summary: 06/2001 03/2003 Systems Technology Institute - Mandaue Diploma Diploma in Computer Studies Major in Programming and Database Administration
06/1996 04/1998 Sta. Lucia National High School
VA, CSR(VOICED/NON-VOICED) TRANSCRIPTIONIST, DATA ENTRY