- Romford, GB
- £7 /hr
- Available now
A dedicated and self-motivated professional with extensive experience dealing with customers in person and by telephone, in a professional, caring manner and always putting themore...A dedicated and self-motivated professional with extensive experience dealing with customers in person and by telephone, in a professional, caring manner and always putting the customers first. I get along well with my team members, as I am very friendly, approachable and reliable. Experienced in handling cash of all denominations. Also experienced in supervising and/or preparing reports, which have to be completed in a short period of time. Accustomed to working to both large, busy office as well as small office environments that are very demanding and work well with little or no supervision. I am very good at organising my duties as to make the most of my time and have a working knowledge of some applications such as Excel and Word.
Area Covered: Customer service, office adminstration
Work Experience Summary: Career History
May 2008 – Present
Administrator Reconcilations – Treasury - BNY Mellon Asset Servicing Brentwood, Essex
The Treasury department provides support to the rest of the IMS TA operation through completion of both Cash and Stock reconciliations and the management of cash flows on behalf of each Management Company. To manage the day to day reconciliation of a variety of accounts and will be expected to control their efficient maintenance. Aspects of account maintenance include the identification of any exceptions, the initiation and subsequent resolution of investigations relating to these exceptions as well as the escalation of such items to enable future efficiencies in the production of the reconciliations.
Jan 2007 – May 2008
Assistant Manager Retail - Interchange Organisation Ltd London
Providing outstanding customer service at all times both face to face and over the telephone.
Responsibilities: Maximising all sales opportunities and constantly growing the customer portfolio. This will be achieved by leafleting, marketing both by mail and telephone and by cross selling to our existing customer base our products such as cheque cashing facilities, payday loans, money transfer, foreign exchange transactions, jewellery sales and prawn broking. Managing the team alongside the branch manager, adhering to all company polices relating to the business.
Achievements/Improvements made: Consistently exceed sales goals, monthly targets and customer service expectations. Work well under pressure.
October 1999 – December 2006
Deputy Manager – William Hill Organisation, London
Helping to ensure that team members are fully trained to serve customers quickly and accurately and have an in depth promotional briefings with team members prior to events. Ensure company procedures and processes are followed. Assist the manager in ensuring team members make customers feel welcome by being friendly and polite at all times and cashiering duties, which involves handling cash in all denominations accurately and efficiently, by operating a till, accepting bets and paying out winnings to customers. Dealing with queries and giving information about prices and sporting events.
Responsibilities: Friendly Service: aim to be friendliest betting shop on the high street where serving our customers with undivided attention always comes first, quick/efficient/speed of service, product/sporting knowledge: ensure the whole team have in-depth knowledge of all sporting products. Conduct full promotional and sporting briefings with team prior to events, managing in-shop operations: managing day to day operations of a LBO (Licensed Betting Office), cashiering duties.
Achievements/Improvements made: Being able to interact and be more confident to deal with all types of people, work well under pressure, handle cash of all denominations accurately and quickly and be able to work in small and demanding office environment.
February 1986 – February 1999
Junior Relief Supervisor – National Commercial Bank Jamaica Ltd, Kingston, Jamaica
This involves relief duties to various supervisory positions within the bank's Head Office Administration Department
(a). Payments supervisor - responsible for payment of the bank's expenses and dealing with correspondence the head office and branches about certain payment and expenses.
(b). Junior Treasury Officer (cash) - maintaining and handling cash in the cash vault. Responsible for controlled stationery such as manager's cheques (bank drafts) and travellers’ cheques.
(c). Audit Supervisor - responsible for checking details of head office accounts with branch records.
(d). Bank of Jamaica Returns Supervisor - responsible for the supervision and preparation of the bank’s financial reports due to the Bank of Jamaica.
(e). Treasury Officer/Money Market Trader (finance) - responsible for taking cash orders from other branches for the Bank of Jamaica (central bank). Conducting monetary transactions with other banks and financial institutions by way of 'Repo' agreements and inter-bank loans.
(f). ATM supervisor - responsible for the daily maintenance of the ATM (Automatic Teller Machine) supervising the duties of ATM cashier.
1995-1986 Audit supervisor, Junior Treasury Officer, Fixed Deposit clerk, General Ledger clerk, Customer Service clerk, cashier.
Achievements/Improvements made: Dealing with customers more efficiently. To organise my time more efficiently and effectively, to be able to prepare reports in a short period of time. To be able to work well under pressure, to handle cash in all denominations accurately and quickly and be able to work in large and demanding office environments.
Degree: BA (HONS)
Field of Study: Business Studies
University / College: London Metropolitan University