- Wembley, GB
- £25 /hr
- Available now
An enthusiastic, dedicated professional who has gained a wide array of experiences from different industry sectors. An innovative and a creative problem solver who is results driven,more...An enthusiastic, dedicated professional who has gained a wide array of experiences from different industry sectors. An innovative and a creative problem solver who is results driven, adopting a logical, analytical and methodical approach to achieving goals and objectives. Maximising negotiating and influencing skills in order to improve productivity and deliver a high level of service.
A team player with excellent interpersonal skills, able to communicate effectively with different levels of an organization as well as lead successful teams delivering to high standards. With a passion for service excellence and the desire to exceed customer expectations.
- Documentation of both Training and process materials
- Application Support (National and Global) - have been doing this for the last 10 years, working with SLA\'s
- Database Development in ACCESS
- Powerpoint presentation skills
- Excel Reporting, Database reporting using SQL
- Customer Services/relations - delivering training within both commercial and retail sectors according to companies policies and procedures.
- Word/ Powerpoint
- General Office Management functions/ administrative functions
Area Covered: Berkshire, North London, Central London
Work Experience Summary:
-Consultancy projects to resolve major support issues at client sites. Effective client management.
-Project managed the roll out of a new Lotus Notes based Client Request Logging and Tracking system within the UK and US.
-Primary point of contact for support issues for major clients including: The Carbon Trust, LDA, RDA, MOD (Swindon), BAE systems and various European clients.
- Development and authoring of a comprehensive technical Product Support handbooks
Standardised, where possible, all local and global strategies while providing the best solutions to the business.
-Reduction in staff turnover, delivering structured training, reduction in shrinkage through training and implementation of best practices. Improved customer service adding value and increasing revenue through sales.
Education Summary: CompTIA A+ Certification
PgDip. Information Systems
Chartered Institute of Marketing Diploma (C.I.M)
B.Sc. (Hons) Biomedical Sciences
A levels: Maths with Statistics, Chemistry, Pure Mathematics, Biology, Law
A/O levels: Computer Studies, Maths, English Language
O levels: 10 including Maths, English and Advanced Maths, French
Other: RSA I Typing, RSA II Typing, Pitman I Typing, Pitman II Typing, Hindi, Punjabi
Access level2, Excel level1, Excel Level2, SQL Plus, Help Desk Excellence, Basic Administration of MS Windows 2000, Managing a Microsoft Windows Server 2003 Environment
Information Analyst/ Application Support/ Administrative function