- Worcester, GB
- £7 /hr
- Available now
Graduated with a Degree in Human Psychology in 2001 and have since worked in B2B sales, training and development, service improvement, marketing and complaint case managmenet.more...Graduated with a Degree in Human Psychology in 2001 and have since worked in B2B sales, training and development, service improvement, marketing and complaint case managmenet. My previous job was as a project manager within a regional partnerhips administration and management team. Here I managed projects in various areas including:
* Training and development
* Service improvement
* Marketing and corporate rebrand
* Presentation and content writing
* Event management
I hold a lot of transferrable skills and experince and am looking for roles in which to utilise these skills, working from home.
Summary: A confident, strong, forward thinking project manager with over 10 years experience working in people development and process improvement. I have excellent communication and presentation skills with experince in marketing, content writing, promotions and event management. I am logical and creative in my approach to project management.
Job Title: Project Manager
Company: Kick Start Partnership
Description: Employed to work on behalf of a Regional Housing Partnership, consisting of 15 Local Authorities and 24 Housing Providers, set up to provide loan finance to homeowners across the West Midlands.
•Overall responsibility for the Training and Development function
•Training Needs Analysis and 360 appraisals across all management and delivery staff
•Development and rollout of Partnership annual training programme
•Development and implementation of Induction Programme for all new staff and agencies
•Management of complaints and process improvement
•Lead for Lean Systems Thinking Service Improvement Project
•Design and delivery of Service Re-design workshops
•Write up of training & support manual following service re-design
•Training roll-out following process improvement and implementation of new IT system.
•Collation, analysis & reporting of key pre and post service improvement and training metrics
•Resulted in 50% reduction in E2E process and 40% increase and target achievement
•Regular Liaison with senior managers to ensure effective role out of service improvements, achievement of targets and the identification of any issues for resolution, advice or training.
•Facilitation of four Action Learning Sets to provide performance improvement support
•Responsible for service improvement training and updates at Partnerships events
•Management of corporate communications including corporate re-brand and new website
•Contract procurement and contract management responsibilities across a range of projects
•Recruitment and management of Programme Office staff team.
•Performance reviews and identification of training needs, sourced through HR.
Job Title: Workforce Development Manager
Company: Learning Consortium
Description: The Learning and Development Consortium, with a membership of 300 training organisations across Derbyshire; acts as both an accredited training provider and a contracts management agency.
•Procurement and Contract Management of training centres to meet contractual targets
•Identification of performance related training needs and implementation of annual programme of training to increase performance and quality standards.
•Design, development, delivery and assessment of Level 3 OCN in Learning & Development to increase in-house skills within centres in the importance of learning and development
•Advice, support and audit of centres aiming to achieving training related quality standards
•Responsible for internal achievement of IiP quality mark status
•Management of Training and Development function and support to Director on all HR related issues including policy review and process improvement.
Job Title: Personal Development Coach
Company: Pertemps People Development
Description: •Responsibilities included; conducting skills assessments, developing personal development plans, sourcing job opportunities, liaising with employers, securing vacancies and supporting with application and interview.
•Development and delivery of Career Development training and 1-2-1 coaching
•Networking, promotion & events planning with linked agencies to market service
•Business Development through employer liaison across Birmingham to secure vacancies
•Service delivery and KPI performance reporting to management.
Summary: Completed a BSc degree in Human Psychology in 2001 and began working within a sales and marketing environment within the financial services industry which required the achivement of FSA regulated accreditation. Decided to specialise in training and development and undertook various unaccredited courses to support my work. With my ambitions increasing I undertook a MBA module in Operational Management in 2007 and gained an A grade. I utilised my learning within process improvement projects. In 2008 I achieved status as a MSP Practioner to enhmance and accredit my project management skills. I am a believer in life-long learning and am quick to pick up new skills as and when required.
Degree: Human Psychology
Field of Study: Social Sciences
University / College: Aston University, UK