Would love to speak to Ryan again, thank you for your consultation, really an eye opener. :)
Thank you Rachael, looking forward to working with you more in the future.
I'd managed to get myself in a bit of a mess with various bits of VOIP hardware and services. Ryan walked me through all of the key settings and provided some options to test with, along with explanations for the changes. He even took the time to record a video of each screen shot to run through the details. Above and Beyond the Call of Duty! truly awesome. Needless to say, problem was quickly fixed. Thank you.