- Buckley, GB
- £50 /hr
- Available now
Rick works with organisations to close the gap between their customer promise and their customer experience.
This means getting the best out of your people, your processesmore...Rick works with organisations to close the gap between their customer promise and their customer experience.
This means getting the best out of your people, your processes and your structure.
I do this by designing strategy, analysing the gaps, designing solutions, implementing them and managing them going forward.
This may include training sessions, coaching, business strategy workshops, customer contact strategy design, communication skills and leadership skills and project management.
Area Covered: National
Work Experience Summary: Sale won and project management of a Â£125k+ project for Vertex client Marks & Spencer to create an on-brand customer experience for M&S telephone customers
Lead bid consultant for Dixons Stores Group outsourcing supply tender
Leadership development TNA and motivation profiling for GlaxoSmithKline in South Africa to determine the structure and content of a the TLC leadership programme for all managers, future managers and executives within the Southern Africa region
Executive profiling for the board of directors of GSK to work with the General Manager to realign the structure of the executive function in line with role requirements and Black Economic Empowerment
Design and delivery of personal development / effectiveness workshops for Wakefield MDC
Customer Complaints Reduction project for Vodafone Contact Centres
Delivery of management and personal skills workshops for Chantrey Vellacott including Advanced Communication Skills, Rainmaking (sales) and Personal Effectiveness
Education Summary: Advanced Diploma in Accelerated Learning in Design & Delivery
NLP Practitioner accredited by INLPTA
Graduate of Totally Loyal Customers Sales programme
Certificate in Selling Naturally
Chartered Insurance Institute - Financial Planning Certificates 1, 2 and 3
BSc (hons) in Urban Studies
Customer Experience Consultant