- Bangalore, IN
- £7 /hr
- Available now
Self motivated individual with the capability of handling a team and working under pressure. Looking for an opportunity to maximize my skills in sales and service
Area Covered:more...Self motivated individual with the capability of handling a team and working under pressure. Looking for an opportunity to maximize my skills in sales and service
Area Covered: Bangalore, India
Company Name: Changkind
Work Experience Summary: Answered inbound calls in support of customer needs. Supported in product education, order related details and retention of cancellation request. Answered an average of seventy customer calls in a day through the call center queue. Adhered to company quality regulations for service level.
Assigned the tasks of responding to customer queries and concerns regarding product and order related queries through e-mail.
Processed payments for incoming orders by verifying billing details with bank representatives and approving order with customer over the phone.
Acted as a liaison for Credit department for all issues and represented the team in discussions with senior management on the department process and progress.
Responsible for managing and fixing all credit and chargeback issue\'s with customers and banks.
worked with consultants from Customer Service as well as executive staff to review the existing products in the areas of Sales, Cost, Design and Quality.
Performed initial interviews of products for prequalifying and then forwarded to the supervisor.
Assisted in contacting vendors to receive new products, images and pricing.
Analyzed competitive product offerings in terms of features and benefits as well as price points.
Reviewed product pricing and gross margin for existing products periodically and established new product pricing marks based on competitor offering and organization benchmarks.
Assisted in compiling reports on the daily sales of the company and ensured high quality of products are maintained.
Evaluated the sales performance of products and provided the marketing team with assistance in planning strategies.
Displayed promotions and sales events on website from time to time based on occasion, market trend, product sales and company objective.
Developed written application/design plans outlining, present outlining and benefits of application/design to senior management for approval. Quality and performance testing of application, tracking sales and bounce rate performance of new application/design.
Promoted offers on the website from time to time depending on traffic, sales and occasion.
Reviewed and Quality checked website on daily basis for page optimization by analyzing bounce rates, traffic to website and customer feedback
Reporting to the CEO of operations, this position involved leading and participating in teams to generate marketing plans, develop new business proposals and provide guidance and results analysis for ongoing marketing projects.
Supervised and planned advertising campaigns with marketing team on weekly and monthly advertisements which included website, newsletter, affiliates and seo campaigns.
Used social networking portals, Facebook, Twitter, IM Shopping and blog sites to enhance online presence.
Co-branded with different dynamic and aggressive brands like Amazon, MSN, Shopping Channel to push market visibility and generate revenue
Developed ideas, strategies and effectively unusual and catchy concepts for the featured products to be published in the newsletter subscription program
Assisted in visual appearance of newsletter in terms of design and product placement based on earlier newsletter analysis.
Managing outbound calls and selling various products and packages to American and British Customers/Businesses.
Trained new agents on product details and selling skills, also assisted on calls with customers
Marekting / Customer Service