- Bracknell Forest, GB
- £15 /hr
- Available now
I've just started a web design agency and hope to find some project in here.
Area Covered: Worldwide
Job Title: Owner
Company:more...I've just started a web design agency and hope to find some project in here.
Area Covered: Worldwide
Job Title: Owner
Company: Pukkafish Ltd
Description: Pukkafish is a young, internet solution agency.
We like to keep it simple ... we build websites.
Job Title: Technical Specialist 3
Company: Serena Software
Description: Pro product support team | Mar 2008 - Present
Resolving cases escalated by first line engineers for Prototype Composer, Project Portfolio Management, OpenProj and Business Mashups. Liaising with other members of the support, developers, QA and PM teams on a regular basis.
· Worked closely with our Solution Architect and sales team to secure new deals.
· Always available and highly knowledgeable, I have become the first point of contact for our Consultants and Solution Architects.
· Implemented a public blog with my own technical articles (Integrations, Scripts, WebServices etc) on Serena's products (www.geekmindsthinkalike.com) which has now more than 250 visitors per month.
Dimensions product support team | Feb 2007 – Feb 2008
Providing technical support for customers on Dimensions CM and RM
· Led technical training for the Dimensions team on the Dimensions CM and RM integration with TeamTrack and Business Mashups.
Pro product support team | Jan 2005 – Jan 2007
Prioritising, troubleshooting and resolving English and French customers" problems escalated by the front line team on Version Manager and TeamTrack.
· In recognition of my expertise in web design, I was selected to re-design the support website
· Created Flash solutions/demos for customers and technical teams.
· High customer case closure which results in a Peer EMEA award of productivity
Job Title: Network Manager
Company: The Holt School
Description: Assisting pupils and teachers with printers, computers, software and whiteboards, server monitoring and maintenance.
Resolved an optic fibre issue which increased network performance between departments by 100x.
Created a ghost image and successfully rolled out 300 new computers running Windows XP.
Job Title: System Engineer
Company: Cegedim UK
Description: Responsible for the Teams software production and installation on reps Palms/laptops and Pharmaceutical head offices servers.
Updated the production server to simplify the process and production of Teams software.
Developed a new application in Visual Basic 6 to meet customers and internal staff needs.
Job Title: Global Production Support Engineer
Description: Responsible for the technical support of our worldwide affiliates.
· Trained the technical directors in the Greek, Portuguese, Austrian and Romanian businesses.
· Designed, developed and maintained a web based case-management system still used by all affiliates and internal departments.
· Set up our first Palm customer, Sanofy Synthelabo Brazil and managed the training of 400 reps in Salvador de Bahia.
· Wrote and maintained technical documents used by my team and affiliates.
· Installed production server in new affiliates in order to successfully produce the Teams software for their local customers (Pfizer, Sanofy, Glaxo)
Job Title: Helpdesk
Company: Dell Computer
Description: Prioritising and resolving customers" problems with their desktops, laptops, workstations and servers
· Designed, developed and maintained an award-winning, heavily-used intranet site (currently still used) by the sales, support and customer care teams.
· Integral part of the team who successfully started the Swiss French support in Montpellier and extended it to Belgium.
Field of Study: Electronic
University / College: IUT GEII Montpellier
Sales Engineer / Company Director
Great job on the website so far, I'm pleased and impressed with the site. Has demonstrated excellent skills and very good at understanding and interpreting the requirements.
Olivier has shown an excellent response to my requirements and as such I would recommend that he is considered for projects. I will be using him in future for further work without a doubt, Steve
Good Communication and High Quality of Work