- Coimbatore, IN
- £20 /hr
- Available now
An Experienced Zendesk Customer Support professional with over six years of distinguished performance in the IT Industry. As a passionate worker, my zeal for the workmore...Overview:
An Experienced Zendesk Customer Support professional with over six years of distinguished performance in the IT Industry. As a passionate worker, my zeal for the work I do will be evident in the quality of work delivered. Also a highly motivated and ambitious individual possessing excellent ability to work in a team with great deal of professionalism. I'm also a quick learner and enthusiastic. I have a friendly, professional demeanour and am a confident multitasker, allowing me to take on several tasks at once.
My skills include proficiency in all levels of Support solutions, Webhosting Support, Software Support, Networking products Support, Website Support, Wordpress Plugins Support, Windows Web server administration via Helpdesk/Ticket, Email, Chat, Remote Desktop. So I have an outstanding Customer Service skills resolving technical issues and educating end-users with excellent English proficiency. Extensive experience using Helpdesk Softwares like Zendesk, Kayako, WHMCS, Freshdesk, Smarter Track and Chat Softwares like Provide Support, Livechat, WhosOn, Smarter Track.
As a Microsoft Certified Professional I have broad understanding of Windows Server, IIS , CPanel, Plesk, Installation of all version of Windows OS, Networking concepts and Backup technologies. I have done MCSA certification on Windows Server 2008 and 2012.
I am willing to seize every knowledge, skills, practice and proficiency I have so as to learn more than a handful of impressive and remarkable things to assist you in your business with commitment and sincerity. I look forward to working with you by performing the job to the best of my ability.
Customer Service Specialist/ Freelance Professional | oDesk Corporation - June 2014 - Present
"My responsibilities include offering Webhosting Support, Software Support, Wordpress Plugin Support, Web designing and development Support for high esteemed clients like Trenta Host, Xeepi Hosting, Eqservers, Simple Video Pro, Explaindio , SEOhaus etc., via Zendesk Ticketing Software, Freshdesk Ticketing Software, WHMCS Control panel, Live Chat Support which gave me awesome working experience and extensive knowledge."
"Awarded as Best Freelancer personally by my clients"
<3 I just love to be an Independent Freelancer :)
Senior Systems Engineer | ACT Pvt Ltd - September 2011 - September 2014
"My responsibilities include level I and II Web Hosting Support, Technical Support and Customer Service. Extensive Experience in Troubleshooting via chat, ticketing system and remote assistance. Deployed web application and fixed issues with the websites via IIS and control panels. Monitored servers and network alerts and provided 99.9% uptime for the websites. Researched various issues to resolve the same and answered inquiries. Referred complex issues to next level of support while maintaining the rapport with the customers. Trained new employees and explained protocols clearly and efficiently."
"Best Employee Award given for punctuality and great deal of interest shown at work.." (April,2012)
"Client Appreciation for unsurpassed services rendered" (November, 2013)
Technical Support Engineer | CSS Corp - June 2010 - June 2011
"My responsibilities include offering technical assistance to the customers, Configured wired and wireless router, modem, adapter based on various ISP and resolved connectivity issues on various Operating System via phone, ticket and remote desktop. Maintained composure and patience in face of difficult customer situations."
"Best Performer of the Month for consistency and meeting expected targets at work." (March,2011)
Computer science | Sri Krishna College - 2007 - 2010
Bachelor of Computer Applications,
Specialised in Computer Science & Microsoft Certified Professional
Microsoft Certified Solution Associate (2008 &2012)
Certified in Rich Internet Applications (Html, Css, Php, Mysql, Wordpress)
Nithya Shankari N.
zendesk customer support specialist