- Gapan, PH
- £7 /hr
- Available now
Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communicationsmore...Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, (MS Word, Excel) keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills.
Area Covered: Everywhere
Company Name: Data Entry Provider
Job Title: TSR / CSR
Company: Sykes Markekting Services Incorporated
Description: Customer Service Representative, Inbound Call Center
▪ Deliver world class customer service and build customer satisfaction and loyalty.
▪ Provide effective and timely resolution of a range of customer inquiries.
▪ Strive for one-call resolution of customer issues.
▪ Complete ongoing training to stay abreast of product, service and policy changes.
▪ Strike a positive and cooperative tone with both customers and coworkers.
▪ Demonstrate best judgment in the disbursement of adjustments and credits.
▪ Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Customer Service Representative, Outbound Call Center
▪ Handled a high influx of inbound calls within a dynamic call center environment.
▪ Managed multiple priorities and maintained effective results in a quota driven workplace.
▪ Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
▪ Responded to customer inquiries and requests and resolved issues efficiently and professionally.
▪ Exercised strong interpersonal communication skills with customers and department personnel.
▪ Accepted assignments with an open, cooperative, positive and team-oriented attitude.
▪ Utilized multiple call center support applications to efficiently assist customers and agents.
Field of Study: Nursing
University / College: Wesleyan University - Philippines
Data Entry, Call Center Specialist