Highest standards of quality We strive to understand your business and its image and produce work of the highest quality. Excellent value for money! By increasing efficiencymore...Highest standards of quality

We strive to understand your business and its image and produce work of the highest quality. Excellent value for money! By increasing efficiency we are able to pass on the savings to our customers without compromising quality. Fast, simple and efficient service
We understand that our customers often have tight deadlines to meet, and we always ensure that work is completed on time. All enquiries are answered very promptly.
Services Provided:
Admin Support
Virtual Assistant
Research
Data Entry
Administrative Support
Transcription
Mailing List Development
Customer Support
Word Processing
Office Management
Fact Checking
Web Design
Graphic Design

Area Covered: WorldWide Services
Work Experience Summary: EXPERIENCE
1/1/2007 TO 12/1/2008
CCH Nutrition-Fort Lauderdale, FL
CUSTOMER SERVICE MANAGER/PROJECT MANAGER
Identified and made recommendation for process improvements. Oversaw the implementation of organizational policies and procedures. Monitored the performance of personnel to ensure a productive work environment.
Managed the HR function in the areas of staffing and training. Motivated employees to achieve personal goals and to consistently meet expected quotas. Built a teamwork environment that encouraged hard work and collaboration.
Ensured workflow efficiencies, customer service excellence, and quality assurance. Resolve issues involving account discrepancies, product delivery and cost allocation.

Project Manager:
Planned, developed and implemented Customer Care Database with procedures to handle a business growth of 15%. Planned, developed, and designed a DVD for the web.
Developed database program resulting in a 50% increased efficiency level.
Train and motivate personnel in areas of customer service, invoicing management and data analysis. Exercised a mature, diplomatic approach to resolving problematic issues; put customers at ease. Cultivate strong customer relations and client loyalty as a result of dedicated customer service.

SEO- Assisted with Web Development.

7/1/2003 TO 10/1/2007
Florida Power & Light Palm Beach, FL
CUSTOMER SERVICE REPRESENTATIVE
Responded to all telephone calls in a quick and courteous manner Interfaced with customers on phones and answered questions regarding their fpl bill, fpl’s website, products, pricing, delivery dates, and technical info. Effectively resolved problems related to Customers requests. Escalated any operational and/or emergency issue (regarding services and processes) that cannot be resolved, or could potentially cause issues to a large number of customers. Consistently met established productivity and quality standards. Logged all completed orders into database for tracking and reporting purposes

1/1/2004 TO PRESENT
Multi Service Central, Inc. Miami/Fort Lauderdale. FL
PROJECT MANAGER/WEB DESIGNER
Responsible for the design of client websites right from conceptualization stage to its implementation. Worked with digital graphical design tools including Adobe PhotoShop, Fireworks, Flash and Illustrator. Created animations using flash for an on-line multimedia store. Responsible for web hosting and the installation of e-mail and forms. Developed access database and web interface suitable for client needs. Perform the validation and testing of the finished web sites. On contractual basis

4/1/2001 TO 12/1/2006
Willow CSN Fort Lauderdale, FL
ACCOUNT REPRESENTATIVE

Customer Service Representative, Help Desk Responsibilities-
Became a market expert in order to up-sell or cross-sell products to existing clients. Processed online customer orders. Solved problems at all stages of the customer life cycle. Prioritized and organized daily follow-up to ensure timely resolution. Input client information into computer to enable quotes to be generated. Maintained inventory accuracy through effective use of inventory maintenance reports. Demonstrated positive, cooperative, and nurturing relationships with supervisors and team leaders. Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.
Clients Includes: GE Financial, Office Depot, All Connect, Virgin Atlantic, Lowes credit card department.

Education Summary: EDUCATION
2006 Broward College Davie Florida
WORKING ON MY BACHLORS DEGREE
CIW- Certified Internet Webmaster
Associates Degree- National School of Technology Computer Technology • 2003
PC Professor-Adobe Dreamweaver, Flash, Firework , Photoshop
Broward College - BACHLORS DEGREE- currently enrolled in program