- Leeds, GB
- £7 /hr
- Available now
Action•oriented and results focused professional with in depth knowledge of contact centre resource and forecasting. Have the ability to adapt quickly to challenges and changingmore...Action•oriented and results focused professional with in depth knowledge of contact centre resource and forecasting. Have the ability to adapt quickly to challenges and changing environments, Have good management and planning skills which enabled me to successfully support the growth and development of my own mobile phone retail outlet to include multiple line of income via white label service providers.
Offering experience in Budget development (long/short term modeling including multi tasking), Erlang formula, team building, forecasting (Calls and staff behavior), retail experience, project management, researching, and managing customer expectations,.
Fully computer literate, including all Windows, mainframe, VBA, PHP, mySQL, MS Office, Cognos PowerPlay and SAS.
Able to use Information Technology to add value, for example
ï® Developed a Work Force Management System (Excel,SAS,Access).
ï® Developed and managed long term resource models to produce “what if” scenarios.
ï® Managed and developed call forecasting models.
ï® Through understanding of the Erlang B and C formula
ï® Created a central recruitment plan to suppress confusion and create unity for peoples involved in the recruitment process.
ï® Created a mortgage calculator (VBA)
ï® Authored websites for several small businesses.
Area Covered: Yorkshire
System Developer (SAS/VBA/Excel/Access/PHP/SQL)