- Cebu City, PH
- £50 /hr
- Available now
O work in a position that offers contact with the public, structured on-the-job training, exposure to management, and the opportunity to market a quality product or service.
Areamore...O work in a position that offers contact with the public, structured on-the-job training, exposure to management, and the opportunity to market a quality product or service.
Area Covered: Remote
Work Experience Summary: eTelecare Global Solutions, Inc., Cebu City January 2009 - Present
Design and Development Specialist
**Communicate and collaborate with internal/external clients to define and collate training content
**Develop learning materials— Job Aids, Activities, Pre-shift session handouts, Enhancement handouts and materials, Reference guides, and Facilitator guides
**Perform other related duties and assignments as required and as assigned by supervisor or manager.
eTelecare Global Solutions, Inc., Cebu August 2006 - December 2008
Senior Training Specialist
**Responsible in providing and facilitating accurate and sufficient product information and core competencies to employees
**Responsible in providing, and facilitating foundation training to employees (New Hire Employees and Tenured Employees) to ensure accumulation of basic to complex knowledge of clients' and customers' culture, background, etc.
**Responsible in providing and facilitating Language Pre-Employment Training, where applicants of eTelecare who do not meet the communication standards, undergo, to improve, hone, and master the ABCs of the American English Language. Thus, preparing them to work in a world class organization.
**Responsible in providing, facilitating, and welcoming the New Hire employees of the company by providing accurate information about the Company, the employees' Compensation and Benefits, Employee Guidelines, etc.
**Responsible in handling, facilitating, monitoring and coaching nesting where new hire agents apply their learnings by taking in calls for 7.5 hours a day for 3 weeks.
**Responsible in cascading updates through email and ensure completion of new information.
**Responsible in the creation of additional training materials (e.g. PPT, games, etc. with the supervisor, manager and client's approval) to ensure accumulation of knowledge, movement and participation in class.
**Responsible in the creation of applicable projects to ensure consistencies of development of new agents and tenured agents.
**Responsible in attending and conducting meetings within the department or with other departments.
**Responsible in submitting complete administrative reports.
PeopleSupport, Inc., Cebu January 2005 - May 2005
**Responsible in providing high class training for eight (8) hours on a Reservation Mangement System to at least 10 representatives each week.
PeopleSupport, Inc., Cebu March 2004 - May 2005
**Responsible in providing means and options of transportation, accommodation, reservations, and other travel services and making sure that excellent customer service is being provided.
Education Summary: **2008
eTelecare Global Solutions, Inc.
eTelecare Global Solutions, Inc.
Customer Excellence Management
** December 2004
Behavioral Interviewing Workshop
** February 2005
Trainer's Certification Program
** May 1995
Crew and Customer Service
Design and Development Officer