- City of Westminster, GB
- £20 /hr
- Available now
Mikala is a highly Customer focused Head of Service Delivery with an exceptional track record, receiving both Corporate and Industry National Award recognition! With a well developedmore...Mikala is a highly Customer focused Head of Service Delivery with an exceptional track record, receiving both Corporate and Industry National Award recognition! With a well developed sense of commercial acumen, excellent communication, interpersonal, troubleshooting and strong negotiation skills, Mikala has frequently excelled in rescuing complex relationships and projects that have arrived at an impasse. By drawing on her passion for Customer Service Excellence, her hands-on’ Programme & Project Management style, and her natural charisma that allows stakeholders to warm to her Transformation and Service Delivery Management expertise, Mikala adapts with efficacy to her Clients needs.
Area Covered: Remote Working - Also Lincolnshire, Yorkshire, Midlands
Work Experience Summary: •Experience Project Manager and Prince 2 qualified. Integrating compliance across Financial, Legal and Regulatory services within Corporate and Public Sectors for troubled and stalled projects, including HMG regulatory requirement.
•Managing both the budgets and teams delivering Best Practice Compliance as Standard and to excel in effective cross-functional working relationships. Recognise where and how to support Business Transformation into a fully integrated organisation in an effective and collaborative approach with hi-tech solutions to match Business Requirements.
•Successfully worked with numerous 3rd Parties and Suppliers delivering a series of new IT solutions and improve SLA’s and Support Contracts to an ITIL methodology with a variety of both Business and Technical vendors.
•Managing and successfully implementing global Business and IT solutions within Orange UK in line with France Telecom Strategies.
Education Summary: 2007 • Ashridge Business School, Management & Leadership Course
2007 • QAS Workshop for Payment Card Industry Data Security Standard (PCIDSS)
2007 • HM Security Clearance Approval (10 years)
2006 • OUK Recruitment Workshop
2006 • OUK Vendor Management Workshop
2006 • Prince2 Foundation
2004 - Mobile Data Fundamentals Parts I & II (Data Mobility Applications & Networks)
2004 • Network+ (Data Networking & Technologies)
1992-95 Warwickshire College
HND Equine Science & Business Studies - Distinction
1989-91 Grimsby College of Technology
B-TEC National Certificate in Science • Distinction
Service and Sales Delivery and Relationship Mananager