- Rotherham, GB
- £7.50 /hr
- Available now
I am available to work remotely from home in customer services, sales or marketing either inbound or outbound.
I\'m very experienced in all ther above roles having workedmore...I am available to work remotely from home in customer services, sales or marketing either inbound or outbound.
I\'m very experienced in all ther above roles having worked for Norwich Union Direct and Ant Marketing for over 3 years.
Remote working is now the way in which I\'d like to utilise my skills and would love to promote your company image for you in a professional manner.
Area Covered: Nationwide.
Work Experience Summary: I have worked in the customer services industry since 2004. Within my role I handled inbound and outbound sales and customer services roles.
I have a very customer focused way of working and strive to ensure customer satisfaction whilst positively promoting the company image.
Data entry is a speciality as whilst working in insurance attention to detail was paramount.
Education Summary: Education and Qualifications
September 1996 to September 1997
Parson Cross College
English Literature • B
Mathematics • D
Health Sciences Access Course - Pass
1984 - 1988
English • B
Mathematics • D
History • C
Home economics • B
Science • B
Date November 2005 • August 2006
Job Title • Team Leader
Main responsibilities • I was responsible for running teams of up to 25 sales executives.
Main Duties •
Morning and afternoon team briefings to discuss targets and team performance.
Interviewing candidates for positions within our campaign.
One to one staff training.
New starter training.
Disciplinary procedures and the subsequent termination of contracts if warranted.
Liaising with IT departments to ensure smooth running of the system.
Skills Gained •
Communicating with other managers and campaign clients and being confident enough to do so.
Working within a large demographic.
Solving either work related or staff personal problems.
Dealing with customer complaints swiftly and efficiently.
April 2004 • October 2005
Norwich Union Direct
Job Title • Customer Services representative.
Main responsibilities • Taking calls from customers regarding motor and travel insurance.
Main Duties • Listening to customers and identifying when to cross or up sell products to match their needs.
Keeping important paperwork safe and private.
Correct data entry to ensure the insurance documentation was legal.
Liaising with colleagues from other contact centres.
I have also undertaken extensive training with Norwich Union Direct and Ant Marketing for both customer services and sales.
Customer Services, Sales, Marketing and Data Entry.