- Reading, GB
- £100 /hr
- Available now
Matthew is active Business Service Management and Transformation consultant. As current President of the Institute of Service Management and a Management Board member for itSMFmore...Matthew is active Business Service Management and Transformation consultant. As current President of the Institute of Service Management and a Management Board member for itSMF UK, he contributes to the service management industry and the development of best practice. Matthew is lead for the Global priSM® Institute Advisory Committee – priSM® (professional recognition for IT Service Management) which is a credentialing programme for Service Management professionals. He is an ISO/IEC 20000 qualified consultant specialising in implementing pragmatic business service management solutions rather than just theoretical consulting. He has considerable experience of BSM, UK and global outsourcing and managed services. He adopts a methodical and completely business-focused approach to designing and implementing practical, pragmatic and innovative solutions.
Matthew is a regular contributor to publications and best practices on service management, and has delivered presentations at conferences and industry events around the globe. His authoring credits include Service Management, Portfolio and Programme Management methodologies, white papers, books, articles and publications. Matthew has also been invited as a blogger for BSMdigest.
Area Covered: Global
Job Title: Lead for Global priSM Advisory Committee (GAC)
Company: The priSM Institute
Description: The Global priSM® Institute Advisory Committee (GAC) is responsible for co-ordinating feedback from the different Regional priSM® Institutes to promote continual improvement and innovation within priSM®. Additionally, it is a point of reference for the Global priSM Institute board to present new ideas for comment. Membership is drawn from a cross-section of the regions to give a representative perspective.
Job Title: Council Member
Company: SFIA Foundation
Description: The Skills Framework for the Information Age (SFIA) provides a common reference model for the identification of the skills needed to develop effective Information Systems (IS) making use of Information Communications Technologies (ICT). It is a simple and logical two-dimensional framework consisting of areas of work on one axis and levels of responsibility on the other.
Job Title: President
Company: Institute of IT Service Management
Job Title: Management Board Member
Company: itSMF UK
Description: Elected as a member of the itSMF UK Management Board, with specific responsibility for the Institute of Service Management (ISM) and the Skills Framework for the Information Age (SFIA).
Job Title: Managing Director
Description: Leading the team of Business Service Management & Transformation consultants
Job Title: Head of Consulting (Telecoms Division)
Description: Leading the Consulting team within the Telecoms Division
Job Title: Service Management Architect
Description: Service Management Consultant directing strategy, policy, planning & implementation of a Business Service Management strategic transformation initiative based around an ITIL, COBIT, eTOM & ISO/IEC 20000 aligned service management framework
Job Title: ITSM Strategy & Services Consultant
Description: • Lead Service Management Consultant implementing ITIL, COBIT, eTOM & ISO20000 aligned service management framework for a major UK telecoms customer, including service catalogue, organisation redesign and implementation
• Consultant to HP account team and their Utilities customer to provide service focus and increase customer alignment/focus. Includes Outsourcing Bid & Program Management responsibility for several opportunities.
Job Title: Service Management Consultant & Programme Manager
Description: • Owner for development of Enterprise Service Management Strategy on behalf of the Chief Technology Officer
• Coordination of all Tools related projects to ensure fit with CTO strategies and the agreed architectural and roadmap model
• Responsible for managing the implementation of an Enterprise Management System for technology and process/service monitoring, designing and implementing a new Service Control Centre providing 24x7 support.
• Programme Manager responsible for a number of projects across the IS Transformation Programme including Service Based Supply, smart sourcing, Asset Management, HP OpenView ServiceDesk implementation, BS15000 and ITIL process implementation, service improvement.
Job Title: Senior Program Manager & Solutions Architect
Description: • Managed the services program for the first utility model computing on demand programme (UK-based) worth over £50M, which included negotiating the contract schedules with the blue-chip client and selecting and appointing 3rd party suppliers.
• Designed and developed the solution in close consultation with the client, which required a completely new and innovative business architecture.
• Managed the implementation and delivery of the solution and defined the steady-state Service Level Agreements (SLAs) with the client.
• Key player in the global development of generic computing on demand solutions.
Job Title: Senior Program Manager
Description: •Directed projects / programmes and bids for major outsourcing and managed service contracts (£1M to £500M) for global customers within finance, banking, telecoms, government, leisure, IT and other industry sectors.
•Managed full lifecycle from pre-sales to delivery
•Successfully managed the largest global Oracle Financials implementation (at that time)
•Handled the global data centre and operations centre implementations (the 1st global follow the sun centre), which required defining completely new working practices / procedures and overcoming major technological challenges and issues.
•Managed the design, analysis, customisation, implementation, upgrades and testing of Clarify for global outsourcing clients and internally within Compaq, which included managing the helpdesk using Clarify and Siebel in a steady-state environment
Job Title: Project Manager / Business Analyst
Company: British Gas
Description: •Carried out project management / business analysis for end-user applications on the Year 2000 compliance project within all British Gas departments, which included finance and investment, marketing, sales, business development and IT for the corporate parent company and its subsidiaries.
•Handled business continuity planning, disaster recovery, gap analysis, containment, contingency planning, risks and issues management, change management and implementation.
•Designed, developed and implemented Intranet and Internet sites to communicate Y2K issues throughout British Gas.
•Managed the development and implementation of compliant end-user applications.
•Successfully achieved compliance for the data of 20,000 users at the end of 1998.
Job Title: Project Manager
Company: IBM & British Airways
Description: •Managed the crucial project to replicate 2,800 employees" desktop computer services for British Airways relocation to a new global HQ building (Waterside), which included managing the design, implementation and delivery of this vital £50M program.
•Represented IBM at senior levels within British Airways and also represented an internal British Airways department at director, manager and user levels.
•Designed an innovative technological solution for both voice and data that implemented a Wireless LAN and DECT telephone system within this major new office building, which had never been done before (at this time).
•Acted as a Consultant to other critical British Airways projects, which included the Tivoli rollout, Lotus Notes migration, Year 2000 compliance project, OS/2 to Windows NT Server migration, as well as a wide variety of important specialist software development, rollout and configuration projects.
Job Title: General Manager / IT Manager
Company: Plan It
Description: Manager for company providing office equipment, stationery, reprographics, printing, computer hardware / software (dealer for Hewlett Packard, Canon, Panasonic, Apple, Brother, IBM, Lexmark and Microsoft). Managed the service department, technical support for software and hardware, field service calls, installation and setting up of new systems.
Job Title: Estimator & Assistant General Manager
Company: Superducts Limited
Description: Produced estimates and schedules of rates for ductwork air conditioning contracts worth up to £2M. Managed all computer systems, including computer-aided manufacturing machines, job costing / estimating systems, accounts & CAD systems.
Field of Study: SFIA Accredited Consultant
University / College: SFIA Foundation
Field of Study: Benefits Management Methodology
University / College: Cranfield University - Cranfield School of Management
Business Service Management & Transformation expert