- Lahore, PK
- £7 /hr
- Available now
Over the last 6 years, I have done wide range of data entry programs for various telecom companies My core competency lies in complete end-end management and I am seeking opportunitiesmore...Over the last 6 years, I have done wide range of data entry programs for various telecom companies My core competency lies in complete end-end management and I am seeking opportunities to build good relationship from the ground up for you or your business.
I also have a vibrant experience customer service industry as a call center agent and front desk officer
Area Covered: All over the World
Work Experience Summary: Mobilink Pakistan
Pakistan Mobile Communication Ltd.
Since August , 2004 to April, 2007
Operations (Mobilink Support Center Lahore)
Reconciliation of issues and handling the Re-organized cases.
Handling all operational activities in system i.e. Change of sim, Change of MSISDN, Change of Class, Change of Address etc.
Direct Coordination with Sale and CS Coordinators.
Handling all quires relating to sales with different Franchises through out Pakistan on Calls.
New Sales Activation.
Maintaining data of Sales and error log.
Bill Delivery Management Project (Mobilink Support Center Lahore)
Handling the different quires of the Customer relating to Bills.
Maintaining the record of Bills for the Customers.
Issuance of duplicate bills.
Issuance of Tax Certificates for Prepaid and Postpaid customer.
Too Project (Mobilink Support Center Lahore)
Change of Ownership of the customer throughout the Pakistan.
Data entry of Change of Ownership in Web Page.
Maintaining data of Change of Ownership.
WARID TELECOM (PVT). Ltd.
Since April, 2007 to Till Date
Helpline (Call Center)
Taking calls at helpline (321) as an Customer Service Representative.
Taking calls at (124) official Helpline as an Customer Service Representative.
3 Months at special assigned project by Manager Operations (HOD Call Center).
Outbound Department at Warid Telecom
Handling all tasks at outbound Department (Outbound Calls).
Direct co-ordination with different departments of support center (SMT, CMT, OPS, MNP & BDM) for the resolution of customerÃï¿½Ãï¿½Ãï¿½Â¢s issues.
Handling the process of SIM Delivery.
Handling the SRBT project and maintaining the log and monthly report.
Got surprise award for handling multiple tasks at outbound (Outbound Calls) in March-09.
Maintaining the log and reports of different promotions received from Marketing.
Working as an opening agent of 789 Helpline (new activation of prepaid numbers).
Education Summary: Hajvery University MBA (Masters in Business Administration) (2006 - 2008)
University of The Punjab B.Com (IT) (2004-2006).
F.G Boys High School Okara Cantt High School Matric 2000.
Data entry/E mail handling/Virtual Asst/Customer Services/MS Office - Freelance Data Entry Professional