I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – whichmore...I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – which are two very important factors in a call center environment. I have been exposed to different types of personalities which helped me learn on how to blend, coach and encourage in a manner they are most receptive to.


Job Title: Team Leader
Description: Handles a team of agents and TLs for a virtual answering project. Makes sure that all aspects of the job are covered. This would include coaching and delegating tasks to TLs, Program Managers and a Trainer. Communication with the clients is also done for updates and inquiries.
From:01/Jun/2006 To:01/Mar/2012



Education
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Degree: Bachelor of Mass Communication
Field of Study: Mass Communication
University / College: Silliman University
From:01/Jun/2000 To:15/Mar/2006