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**ANNOUNCING, New Product Update: V.I.B (Very Important Buyers)**
Mark Anthony L.
Mark Anthony L. Team Leader, Email Support, Virtual Assistant, Phone Support, Customer Service
  • Dumaguete, PH
  • $10 /hr
  • Available now
Carpe Diem

I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – whichmore...I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – which are two very important factors in a call center environment. I have been exposed to different types of personalities which helped me learn on how to blend, coach and encourage in a manner they are most receptive to.


Job Title: Team Leader
Description: Handles a team of agents and TLs for a virtual answering project. Makes sure that all aspects of the job are covered. This would include coaching and delegating tasks to TLs, Program Managers and a Trainer. Communication with the clients is also done for updates and inquiries.
From:01/Jun/2006 To:01/Mar/2012



Education
-----------------

Degree: Bachelor of Mass Communication
Field of Study: Mass Communication
University / College: Silliman University
From:01/Jun/2000 To:15/Mar/2006

Contact
Mark Anthony L.

Mark Anthony L.

Team Leader, Email Support, Virtual Assistant, Phone Support, Customer Service

Carpe Diem

Contact

- or -

Post A Job

I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – whichmore...I have been trained in school to speak and write well. Furthermore, with my years of BPO experience , I have developed my customer management and employee relation skills – which are two very important factors in a call center environment. I have been exposed to different types of personalities which helped me learn on how to blend, coach and encourage in a manner they are most receptive to.


Job Title: Team Leader
Description: Handles a team of agents and TLs for a virtual answering project. Makes sure that all aspects of the job are covered. This would include coaching and delegating tasks to TLs, Program Managers and a Trainer. Communication with the clients is also done for updates and inquiries.
From:01/Jun/2006 To:01/Mar/2012



Education
-----------------

Degree: Bachelor of Mass Communication
Field of Study: Mass Communication
University / College: Silliman University
From:01/Jun/2000 To:15/Mar/2006

  • $10 /hr
  • - (0)
  • Available now
  • Last seen: 18 Nov 2015
  • Dumaguete, Philippines

Skills

customer servicedata entryemail managementmicrosoft excelemail databasetelesalesdatabase managementmicrosoft office (ms office)microsoft outlookmicrosoft powerpoint

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