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    Maria Liza Lim

    Maria Liza Lim

    Home Based Virtual Assistant, Data Entry

    Cagayan de Oro, Philippines

    I'm a Home Based Virtual Assistant for 1 year and counting. I provide customer service to our clients, process orders, answer phone calls, etc.. Area Covered: Philippines Work...Read moreI'm a Home Based Virtual Assistant for 1 year and counting. I provide customer service to our clients, process orders, answer phone calls, etc..

    Area Covered: Philippines
    Work Experience Summary: WORK EXPERIENCE

    Telecom Arena
    Home Based Virtual Assistant, August 17 2009-Present
    • Follow-up orders on merchant processors for businesses’ merchant account applications
    • Providing customer service to merchants and making sure that all customers’ issues are resolved in a timely manner


    eTelecare Global Solutions
    Cebu City, Philippines
    Customer Service Associate, April 6, 2006 • May 8, 2008

    • Interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
    • Communicates with customers by telephone. Assists customers about their payments, balance and about the status of an order that was placed.
    • Updating the company’s website by constantly updating links

    Education Summary: EDUCATION

    Xavier (Ateneo de Cagayan) University
    Cagayan de Oro City, Philippines
    Bachelor of Science in Commerce, March 2005
    Major: Information Management


    Corpus Christi School
    Cagayan de Oro City, Philippines
    High School Degree, March 2001


    Corpus Christi School
    Cagayan de Oro City, Philippines




    SEMINARS/TRAININGS ATTENDED


    Foundation Skills Training
    eTelecare Global Solutions
    April 6, 2006 � May 10, 2006

    â�’¢ General company information; history and its philosophy
    â�’¢ Important policies and general (non-workstation specific) procedures
    â�’¢ Information about compensation and benefits
    â�’¢ Intensive training to polish communication/conversational skills in English and conducts role plays to handle scenarios related to our job


    Client Specifications Training
    eTelecare Global Solutions
    May 11, 2006- May 25, 2006

    â�’¢ Information about the products and services of our client
    â�’¢ Call handling procedure
    â�’¢ Familiarizing and navigating tools needed for the job
    â�’¢ Importance of providing excellent customer service
    â�’¢ Call Simulation


    Expedia Travel Guide
    People Support
    February 2006

    â�’¢ Training to assist consumers in everything they need for researching, planning and purchasing a whole trip.


    Basic Product Training
    Link2Support Incorporated
    August 2005

    â�’¢ Information about Linksysâ�� wired and wireless products and the services offered
    e.g. VoIP, Wireless and Ethernet networking for home.
    â�’¢ Basic Troubleshooting steps to resolve technical issues of customers over
    phone.


    On-The-Job Training
    First Community Cooperative (FICCO)
    Human Resource Assistant

    • £10
      /hr
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