- Preston, GB
- £7 /hr
- Available now
I have a good sense of humour but know when to employ it and when to ignore it! I am happiest when busy and keen to work with new people in new roles doing what is required frommore...I have a good sense of humour but know when to employ it and when to ignore it! I am happiest when busy and keen to work with new people in new roles doing what is required from a bid.
Area Covered: All areas
Work Experience Summary: I have extensive experience with a wide range of administrative and office management tasks and activities. I have been employed in an office environment as a Secretary and Personal Assistant for over twenty years. On an administration level, I am proficient in typing, shorthand, diary management, document presentation, text production, audio transcription, minute taking at meetings. office practice and management. I am also competent in accounting and bookkeeping tasks. I have undertaken reception duties, such as liaising with visitors and guests, and answering telephones. I have extensive experience of responding to correspondence and enquiries both verbally and in writing. In addition, I have excellent oral and written communication skills and a very good knowledge of the English language.
I am a highly organised, methodical person and, in a personal context, generally create both paper-based and computerised record systems as a matter of course when managing my own life. This may range from simple filing systems to more sophisticated spreadsheets and databases. As a general philosophy, I greatly believe in the power of information, both when making decisions and documenting events, and the logical and most appropriate means of utilising any information is to first develop an effective means of recording and managing it.
Over the years I have been responsible for implementing and developing support systems in a variety of employment contexts; for example, such as in a legal environment. I also have extensive experience of managing and updating computerised information systems. For example, whilst in the employ of Preston College, I maintained records relating to student data – using the systems required by the college and governing bodies. I have developed systems in the form of protocols and procedures for support staff to follow in a day-to-day context and have also been responsible for upgrading paper-based filing practices to computerised systems.
In terms of my IT abilities, I am highly confident in the use of computers and IT software. I use email and the web on a daily basis and I am able to confidently and competently use a wide variety of online tools and software. I have extensive experience of the Microsoft Office suite, including Word, Excel, FrontPage, OneNote, Outlook, Outlook Express, Access, PowerPoint and Publisher. I am very familiar with advanced utilities such as mail merges and the use of tables, database and spreadsheets. I have sound knowledge of Case Management systems (including financial information), such as ProClaim, Partner and SOS. I am also able to use Accounting systems such as Alphalaw, Lawbyte and Royline. I have basic knowledge of HTML and, in employment situations, I have been responsible for creating web pages and complete websites. As such, my work experience also includes copywriting and content production of internal and external sites. I have recently been involved in the introduction of the digital dictation software, BigHand, to my current workplace and have been the lead in training other staff in the use of this program. I have also used more bespoke software – specific to individual employers – to access, update and maintain records.
I have excellent numeracy skills and my experience dealing with financial and budgetary matters is wide-ranging. As a director of 21st Century Solutions Ltd, a computer consultancy company, I was responsible for the accurate submission of external reports and returns. I was also responsible for budget preparation and adherence and for the general day-to-day financial administration of the business. Similarly, in my current employment, I am responsible for dealing with all financial aspects of a file, including preparation of statements, HMRC returns and account reconciliation. This is done using bespoke software specific to this work. I am also responsible for producing financial reports to my line manager.
In a wider context, I am able to carefully and competently analyse material, including that which may be unfamiliar to me. I am able to interpret information and put forward any relevant questions. I consider one of my greatest skills to be my research ability. I greatly enjoy conducting research – in almost any form – and the exploration and examination of both new and familiar subjects. I am able to use a wide variety of research resources and am extremely comfortable performing research tasks, including those which require either the analysis or production of statistical data. These are tasks I am able to tackle with confidence and enthusiasm. I consider my ability to research, collate, analyse and interpret information to be excellent. For example, as part of my role with Manuscript, I analysed data to produce information for graphical representations and textual reports. These reports identified trends and patterns both chronologically and across geographical area.
My employment to date has impressed upon me the necessity for effective time management and this is an ability I have developed in all other areas of my life. I am methodical and able to prioritise tasks effectively, while giving total commitment to the task at hand. Throughout my employment, I have always adhered to deadlines and I believe that my conduct has always been both responsible and reliable. In areas where my current knowledge and experience may be incomplete, I am hard working, able to follow instructions carefully, and capable of solving problems logically.
My ability to work effectively as part of a team is a skill that has been particularly developed over the course of my career. While I can be a central figure in group situations and feel comfortable in a leading role, I am responsive to and considerate of the judgement, opinions and expertise of others. I am comfortable working independently or with direction and I am able to work within established policies and procedures. I have been responsible for staff in a number of employment settings. For example, in my current role with Napthens LLP, I am responsible for providing a dedicated assistant with a consistent and structured workload.
I have experience of training others in a number of different employment contexts. For example, in my current employment, I am involved in the training of staff in the new digital dictation software, BigHand. In addition, during my employment with Preston College, I was involved with the support of adult learners who were working below the level of the rest of the class. I was directly responsible for supervising their work and progress. I therefore have experience of training others in a number of different contexts.
I consider myself to have high standards of honesty and integrity. My employment history has provided me with a sound framework from which to operate in terms of respect for confidentiality and the necessity for ethical behaviour. This has been especially critical when working with more vulnerable people, such as children or those with learning difficulties. In both a professional and personal capacity, I believe my conduct to be rational, balanced and honest. I believe my judgement is objective and unbiased and I consider myself to be open-minded, unprejudiced and fair.
Throughout my working career I have maintained contact with the public in a professional capacity. I maintain a friendly and responsible approach to people, and attempt to be fair and open in my interactions with others. I always seek to promote a productive and cheerful working environment and encourage positive relationships with both individuals and partner organisations. In addition, having raised two children virtually on my own, who have now both reached adulthood and become responsible, capable people in their own right, I believe I am patient and can remain calm under pressure or in stressful situations.
Education Summary: Preston College
St. Vincent’s Road, Fulwood, Preston, Lancashire, PR2 8UR University of Central Lancashire Certificate in Learning and Skills June 2006
OCR Level 3 Text Processing: Advanced Document Presentation August 2005
OCR Level 3 Text Processing: Advanced Text Production (with Distinction) July 2005
OCR Level 3 Text Processing: Advanced Audio-Transcription July 2005
European Computer Driving Licence (ECDL): Level One March 2004
NSPCC (Home study)
Weston House, 42 Curtain Road, London, EC2A 3NH NSPCC Programme in Child Protection Awareness in Education May 2000
St. Vincent’s Road, Fulwood, Preston, Lancashire, PR2 8UR OC Stage A Unit in Computer Programming February 1997
OC Stage A Unit in Accounting February 1997
Southport Technical College
Mornington Road, Southport, Merseyside, PR9 0TT Business Studies Certificate: Shorthand 90wpm, Typewriting 45wpm, Audio Typewriting, Office Practice, Commerce, Accounts, English July 1974
London Chamber of Commerce Secretary’s Certificate: Background to Business, English, Office Practice, Shorthand 80wpm, Typewriting 35wpm June 1974
RSA II Typewriting June 1974
RSA I Typewriting (with Credit) June 1974
RSA Shorthand 60wpm June 1974
Pitman Shorthand 90wpm June 1974
Pitman Shorthand 80wpm May 1974
Pitman Shorthand 70wpm February 1974
Bacup and Rawtenstall Grammar School
Glen Road, Waterfoot, Rossendale, Lancashire, BB4 7BJ 7 ‘O’ Levels: English Language, English Literature, Mathematics, French, Domestic Science, Physics-with-Chemistry, Geometrical and Engineering Drawing July 1973