- Bury St Edmunds, GB
- £10 /hr
- Available now
An ambitious, hardworking, experienced, professional with a highly positive attitude. An excellent communicator at all levels with strong interpersonal skills to match. In additionmore...An ambitious, hardworking, experienced, professional with a highly positive attitude. An excellent communicator at all levels with strong interpersonal skills to match. In addition to being a natural organiser, I am a creative and innovative team player with a flair for leading and motivating other colleagues.
Design and creation of Access databases
Create advanced presentations
Public Relations Support & Control of Advertising Schedules
Events Management & Conferencing
Market Research using web, e-mail and postal surveys
Data Collation and Analysis of employee, customer, mystery shopper and salary benchmarking surveys
Presenting data using graphs, charts, static and pivot tables
Area Covered: East Anglia or Remote
Work Experience Summary: I have previously worked for: Siemens Plc, British Red Cross, NHS, Manchester Metropolitan University & Peel Holdings.
Customer Relationship Management - Initial contact, scoping projects and finalising reporting requirements with the client and consultants. Manage internal and external customer queries and correspondence throughout the lifecycle of the project through to completion.
Preparation of paper and electronic questionnaires using HTML, MR Interview and Keypoint. Co-ordination, distribution and monitoring of postal, e-mail and web based surveys.
Creating data capture templates for in-house use and 3rd party telephony agencies using HTML forms, spreadsheets and databases.
Data cleansing - Checking for incorrect and duplicate data. Develop auditing techniques to check for errors.
Data collation and manipulation in Excel - Creating single and linked worksheets/workbooks and using complicated functions, formulas, scenarios, conditional formatting, plus create and use macros.
Filtering, sorting and segmentation of data sets using survey software and other databases.
Data Analysis of Employee and Customer Opinion Surveys using whole and segmented data sets via Satisfaction Gap Methodology, Engagement Indexes, Response Rates, Satisfaction Indicators, Standard Deviation, Percentage Positives and Trending.
Data Analysis of Salary Benchmarking Surveys segmenting different jobs roles and technical disciplines within one industry using median, mode, upper and lower quartile formulas and trending.
Assist Business Improvement Consultants in the preparation of accurate statistical reports containing SWOT Analysis and recommendations.
Process map and update Business Improvement Processes and support EFQM & LEAN Programme workshops.
People Management - Recruitment, appraisals/performance monitoring, supervision, disciplinary and training of permanent and temporary staff. Setting, developing and measuring team and individual’s KPI’s.
Dispute Resolution - first point of contact for complaints made by Clients.
Resource Planning & Project Management - Manage my own and my teams diaries and workload primarily using MS Project.
Support/Assist 6 other team members to include: The Head of Business, Business Improvement Consultants and Office Manager.
My biggest achievement was controlling the main client’s advertising schedule for 2003/2004. I placed £98,491.45 worth of advertising, making £14,773.72 profit for the company.
Account Support: working with four Account Managers to ensure all follow up activity agreed with clients at regular meeting is implemented. To include: research, media planning & booking, quotations, co-ordinating design & print and control of client’s advertising schedules. Working to ensure that PR is issued on behalf of clients according to the contracted level of work and to meet publication deadlines
Monthly and end of year coverage and sales leads analysis for the Managing Director/clients
Improve & maintaining client & journal databases. This involved cleansing 5 years worth of data, creating & running queries/filters and macros
Attend client meetings in addition to attending and contributing to regular internal production meetings
Ordering photographs/prints/electronic images to accompany PRs in advance of deadlines. Setting up and maintaining the client photographic library
• Data Collation & Analysis Software: Easi-Quest, MR Interview, Keypoint, Snap, SPSS Base and RightNOW Metrics
SPSS Base: Sorting raw data, creating tables and graphs using automatic tools and writing basic Syntax
• Microsoft Applications: Word, Excel, Access, PowerPoint, MS Project, Outlook, Publisher, Schedule+, SharePoint & Entourage
Excel: Creating single and linked worksheets/workbooks from raw data .txt and .csv files; using complicated functions, formulas, scenarios, conditional formatting, plus create and use macros. Presenting data using graphs, charts, static and pivot tables
Access: Design and create databases using relational tables; create action queries; perform advanced queries and run sorts; importing and extracting raw data for further analysis in Excel and designing forms and form controls. Using reports within Access in order to display data more coherently for colleagues and client use
PowerPoint: Create advanced presentations in PowerPoint to include manipulation of images, add animation, sound and video clips. Create and edit flowcharts, create and run macros, create links to other objects outside the presentation and produce customer slide shows
• HTML/XHTML: Including questionnaire/form design and creation for the use of collating data
• Web Design: Revision and maintenance of the Siemens Business Consulting intranet site using XHML, HTML & CCMI
Education Summary: International/European Driving Licence - Advanced
ILM - New Supervisor/Team Leader Certificate
CIPD - Certificate in Personnel Practice
NVQ Level 2 & 3 in Business Administration
10 GCSE's - 6 x Grade B and 4 x Grade C
Project & IT Support / Data Analyst - Market Research/Surveys / Project Co-ordinator / Virtual PA