- Oldham, GB
- £7 /hr
- Available now
An operationally driven learning and development professional with over 13 years experience in fast paced, customer focused and challenging environments, with the last 7 yearsmore...An operationally driven learning and development professional with over 13 years experience in fast paced, customer focused and challenging environments, with the last 7 years being in a Head of Role.
Looking to help business' 'bridge that gap' by sharing my knowledge and experience on either a short or long term need to help them develop their potential.
Training Strategy, Training Design, Training Delivery, Performance Management, Coaching
Area Covered: WAKEFIELD, UNITED KINGDOM
Industry: Professional Training & Coaching
Job Title: Managing Director
Company: Bridging the Gap 2 Ltd
Description: Owner of Bridging the Gap 2 Ltd, an entrepreneurial business enabling individuals or business' to develop their potential and bridge the gap 2 ...their future.
Bridging the Gap 2 Ltd has been built on a passion for developing others and I offer a range of training and development services from design of strategy, induction, soft-skills workshops, management and leadership programmes, through to the facilitation of class room based training and delivery of on online e-learning programmes.
Supporting business' as a Training & Development Consultant on either a short/long term need via Day Rate, Interim Contracts or Associate.
Alongside this passion for developing others, I also design, develop and run retail websites to enable people to 'bridge that gap 2 a greener lifestyle'
Job Title: Training & Development Manager
Company: Focus DIY
Description: Responsible for the Training & Development Strategy across Focus Support Centre | 2 Divisions | 11 Regions | c.180 Stores
Managing an annual budget of £300K to enable the business to deliver a foundation of cost effective training to meet the demands of the current economic climate
Acted as a business partner with Key Stakeholders within the Senior Management Team to design and develop a training framework.
Designed & Implemented Fast Track Development Programmes to ensure there was a pipeline of management talent within the business
Migrated Focus to an online training delivery model via E Learning
Developed training to support strategic initiatives such as new product ranges | seasonal campaigns
Re-developed and Implemented a core foundatoin of training such as: Colleague Induction | Management Induction | Sales Training | Business As Usual e.g. First Aid, Fork Lift Truck
Job Title: Next plc
Company: Head of Training & Development
Description: Responsibility for all Training & Development activity across 11 UK sites, directly managing a Training Team of 14 and indirectly managing 125 Operational Trainers & 8 Driver Assessors
Managing an annual budget in the region of £600K to deliver blended training solutions that enable the business to deliver first class customer service as efficiently, accurately and as cost effective as possible.
Acted as a business partner with Key Stakeholders including Senior Management Teams to design and implement a UK Training & Development strategy to meet the long term needs of the business.
Re-structured and re-branded the Training & Development team from a central resource to a site based Learning Partner approach where Training Managers become an integrated role within each
business unit focusing on operational business plans.
Designed and introduced new performance standards for the Training Team, linking their performance to the overall team and business unit objectives.
Implemented a new Performance Management system linked to pay for middle management.
Developed a new intranet platform for Training and Training Material to enhance the design and ease of use by our Operational Training Teams.
Worked collaboratively to create a 'People Support Team' consisting of HR, Health & Safety and Communications and worked cross-functionally with peers across other areas of the business e.g. Contact Centre and Retail.
Commenced a review, development and redesign of Management and Leadership training and site Operational Training.
Job Title: Head of Training (Warehouse & Fulfillment)
Company: Otto UK (Grattan & Freemans)
Description: Responsible for all Training & Development activity across 3 sites within the UK, directly managing a Team of 8 and indirectly managing 70 Part-Time Instructors.
Managed an annual budget in the region of £300K to deliver operational and management focused Training & Development initiatives to enhance the overall service provided by the Warehouse
Designed and implemented a UK Wide Training and Development Strategy which delivered solutions aligned to the corporate strategy of the organisation and individuals needs.
Strategically, worked alongside the Senior Teams to identify organisational capability and influence organisational development in relation to future strategy, managing talent and succession planning.
Lead, managed and developed multi-site training teams to deliver operational, management and leadership development.
Drove and supported the Employee Engagement Strategy which included site communications, suggestion schemes, employee surveys and the review of reward and recognition policies.
Devised and developed the Performance Management Strategy for the management teams implementing a performance related bonus scheme linked to objectives and behaviours
Collaborated with external suppliers to build a program of development which is linked to nationally recognised qualifications and managed the ILM accredited centre to offer Level 3 and Level 5
Job Title: Learning & Development Consultant
Company: CPP Group plc
Description: Learning & Development Consultant responsible for the design, delivery and evaluation of new and existing training including the design and delivery of E Learning.
Design, delivered and evaluated new and existing training courses such as Induction | Sales Training | Product Training | Performance Management
Worked with our Outsource Partners to deliver training on our products to their staff
Authored and managed the delivery of E Learning for regulatory and management training
Job Title: Senior Training & Development Advisor
Description: Managed and developed a site team of 5 Trainers, indirectly managing a team of up to 25 to deliver first class Contact Centre training for Agents and First Line Management
Responsible for planning and scheduling training activity
Managed Training projects, working collaboratively with other business units to ensure projects were delivered on time.
Delivered and facilitated training for Contact Centre agents and First Line Management
University / College: Manchester Open Learning
Field of Study: A Levels
University / College: Woodkirk High School, Morley
Managing Director, Training & Development, Bridging the Gap 2 Ltd