- Palma, ES
- €13 /hr
- Available now
Professionally qualified administrator, recently requested to join The Insititue of Professional Administrators, alongside existing Fellowship with the Institute of Administrationmore...Professionally qualified administrator, recently requested to join The Insititue of Professional Administrators, alongside existing Fellowship with the Institute of Administration Management. Employment has been in some form of administration since leaving College, mostly at a senior level. A qualified Personnel Practitioner and Trainer and trained people of all ages and levels in Administration, Information Technology, Customer Service, Assertiveness, Appraisal Training and Management of Change as an example. Proficient in a number of CRM packages, such as SUGAR, CATS, ZOHO, SHAREPOINT and many on-line \"Timekeeping\" tools, SEO Optimisation, Internet Sales and Marketing and many others. Can use various packages for the production of leaflets, business cards and other marketing material.
Area Covered: All Areas
Work Experience Summary: Been Freelancing and working virtual since April 2009 in the fields of Administration, Sales and Marketing, IT, Research and Human Resources. Prior to this employed by a Recruitment Organisation here in Mallorca, sadly both myself and my colleague were made redundant in December 2008 because of the crisis here in Spain.
My role with the the organization was as Office Manager/Recruitment Consultant and this also included liaising with the IT Service provider when technical problems arose.
In the role of Recruitment Consultant we marketed companies here in Mallorca and further afield i.e. USA, Dubai, other European Countries, assisted them in finding suitable staff for their vacancies. Also, worked closely with individuals who live here in Mallorca and those looking to relocate.
Prior to this and still to this day to adhoc work was employed part time by an Information Technology organisation again in Mallorca as a Marketing Executive/Office Manager and responsible for the marketing of the companies products and services, which included hardware, software and a multilingual internet business directory. In addition to this I provided training to companies on various packages such as CRM\'s (Sugar, Sharepoint, Zoho, CATS). I was also responsible for a Telesales Team and used a web based Timekeeping Package to monitor attendance.
I have undertaken Telesales for the following: Cruises, Smoke Alarms, Insurance, Internet Business Directories, Commercial Training, Holidays/Time Share, Professional Membership, Recruitment.
Direct Sales/Appointments âï¿½ï¿½ Commercial Training, Recruitment, Internet Business Directories.
Please find below a summary of my background to assist you in your decision making:
The Government Funded Organizations are UK Training Providers and have worked for a considerable number of years in various roles as a result of promotion âï¿½ï¿½ Project Manager, Area Manager, Learning Center Manager, Business Development Manager.
The roles involved tendering for business, winning, searching, setting up premises, recruiting and training staff. The role encompassed working closely with government agencies, qualification bodies such as City and Guilds resolving disputes. The roles required extensive knowledge of Equal Opportunities, Health and Safety, Qualification Standards, and Quality Standards such as ISO90001.
The largest Training Center that I managed was based in Battersea, London âï¿½ï¿½ the Centre was over 20,000 sq ft. From the Center we operated training courses for over 300+ adult and young people unemployed. The training we provided was towards qualifications in Information Technology, Electronics, Administration, Customer Services , along side this Social Skills and Job Search. The Training Center also had business units and it was my responsibility for the letting, servicing and managing.
Have also whilst County Co-Ordinator for Derbyshire promoted new legislation that was introduced in May 2006 âï¿½ï¿½ Age Discrimination Legislation. This role involved undertaken presentations to employers, meeting with employers to ensure they were prepared to take on board the legislation and being recognized by the Government. In addition supporting, guiding individuals over the age of 45+ in finding employment and that there is life after this age.
I must not forget to mention that for a period of time which was very interesting and different I did work for the UK Health Service for the Derbyshire Royal Infirmary which was one of two large hospitals servicing the county of Derbyshire (the county being the largest in the UK). My role reported to the Director of Patient Care Services and focused on the recruitment and training of nurses and additionally dealing with patient complaints (this was before the Privatization of the Hospitals). This meant responding to complaints received by patients and interviewing relevant staff from the most junior to the most senior and being diplomatic. Some of the results meant arranging a meeting between all parties concerned where I would act as the mediator or arbitrator in these meetings. All complaints went to a Government Body called the Community Council.
In the 1970 Â’´s to 1980Â’´s worked in the Personnel and Training Functions, and responsible for recruitment and selection including relocation, training, and keeping abreast of all Human Resource legislation to ensure redundancies, pregnancy leave, dismissals were dealt with in the correct manner.
English written and communication skills are excellent as can be proven through my tendering work as a Business Development Manager and other roles which have required these skills. Highly computer literate, self motivated and a self starter. A quick learner and have displayed tenacity and drive throughout a successful career. I also have a great sense of humour, young for my age, well presented and can communicate at all levels.
Education Summary: SCHOOL AND FURTHER EDUCATION ESTABLISHMENT
The College Swindon, Wiltshire
Secretarial Course: included Typewriting, Shorthand, Economic Geography, French, Bookkeeping
South Borough Secondary GirlsÂ’´School, Maidstone, Kent
Six C.S.E.Â’´s (Grade 1 English Language and Literature), Pitman's Typewriting
English (Mother Tongue)
Spanish (Intermediate Spoken, Reading)
OTHER QUALIFICATIONS (INCLUDING CO. IN HOUSE)
Advanced Secretarial Course
Open University (Community Topics)
Use of Apple Mac Computers (1980Â’´s) Rover Group, Swindon
Working Safely (ISOH)
Internal Auditors Course (BS5750/ISO9000)
3 Day Sales & Marketing Course
Various Word-processing/ICT Courses since early 80's
Selection & Interviewing Techniques Courses
Fellow of the Institute of Administrative Management (Current) FInstAM(Dip)
Member of the Institute of Professional Administrators (became Member 2009 ) MIPA
Associate Member of the Chartered Institute of Personnel and Development
Institute of Industrial Managers (Computing)
Institute of Health Services Management (Certificate)
Royal Society of Arts Assessors Award D32/33
Worked towards: Royal Society of Arts Internal Verifier Award D34
INFORMATION TECHNOLOGY EXPERIENCE AND KNOWLEDGE
Numerous Word-processing Packages since 1980Â’´s
Lotus and Microsoft Excel Spreadsheets
Microsoft Power Point
Some Programming in the 1980/90Â’´s
Intermediate Computer Maintenance
Extensive experience with the Internet, emails, Data Management
Microsoft Office Publisher & Corel Draw
Adobe Photoshop Elements and Adobe
Paint Shop Pro (Some)
Numerous CRM Packages Sharepoint/Zoho/Sugar/Catsone/Desknow etc.,
TUI Nordic Reservations Package
Professional Administrator/Recruitment Consultant/Marketer