- Wrexham, GB
- £40 /hr
- Available now
I can help you future proof your organisations through exceptional customer service
I am a very experienced and highly qualified business consultant and trainer and a specialistmore...I can help you future proof your organisations through exceptional customer service
I am a very experienced and highly qualified business consultant and trainer and a specialist in customer service.
I bring enthusiasm, a commitment to deliver, exemplary time management, high level communication and interpersonal skills
My main areas of expertise:-
• Customer Service Consultancy
• Design and management of customer research and surveys
• Design and facilitation of internal team working events
• Design and delivery of customer service training and development programmes (including customer care on the telephone, internal customer care, communication skills, managing customer feedback, dealing effectively with customer complaints)
I have extensive UK and international work experience.
I work to best practice standards, and keep my knowledge current by extensive research and training and conference attendance.
Over 25 years working as an independent consultant and trainer - clients include Airbus, BP, CIPD and Siemens, Ford UK, Cheshire Constabulary, the Valuation Tribunal Service. Extensive training design and delivery in the UAE (5 day programmes for Abu Dhabi Police Force).
• Masters Degree in Human Resource Management
• Post Graduate Diploma in Personnel Management
• BA Honours Degree (Open)
• Training and Development Lead Body Qualifications A13, B12, D32, D33 and E31
• Neuro Linguistic Programming (NLP) accredited Trainer and Master Practitioner
Customer Service Specialist, Trainer and Consultant