- Cheshire, GB
- £7 /hr
- Available now
I am TAP Certified Trainer and a member of the British Institute for Learning and Development and have experience of training large groups, designing projects and training modulesmore...I am TAP Certified Trainer and a member of the British Institute for Learning and Development and have experience of training large groups, designing projects and training modules and delivering one to one coaching. I have the ability to provide in depth training needs analysis and have a real drive and determination to help people with their ongoing development. I have been responsible for developing an in house intranet site for learning and development for the staff and have received great feedback for this achievement. Working across the country at various regional sites I have to build, establish and maintain key relationships with all staff, Heads of Centres, Directors and Stakeholders alike
I am currently working on a project with local Business Telephony to reduce call handling times by training the agents to be high performing and effective working individuals. Through motivational one to one training this is helping towards the retention of staff we have and becoming a more capable and productive working area whilst in the current climate.
I have taken on sales and training roles in the past which I have exceeded targets and become a first point of contact within teams for procedures and processes as well as being a champion to my colleagues for many of the companies products. I have worked as a corporate support manager for local business areas of business banking and have an achieved excellent feedback for my sales development coaching. I motivated the team and myself to increase sales and to nominate in the Reward and Recognition scheme which out of the 6 awards we have excelled and won the gold award on 4 occasions. My working knowledge of products and services has increased and I have become alert and aware of market trends and changes that can affect business development.
In my time at Durham University and working life I have established a great wealth of knowledge of contractual law and legislation which relates to general law and specific industry; this has given me a solid grounding to perform to the best of my ability within the constraints set out by regulatory bodies. I have gained great feedback from both colleagues and customers regarding the extremely high standard of my work I provide, I have a selection of customers and internal colleagues which I work for who will only deal with myself as I provide an essential and professional service at all times even when things go wrong.
I am a loyal, trustworthy and hardworking individual who gains the confidence of others quickly and can work independently and unsupervised. I am a confident decision maker and plan and organise my time extremely well as I have worked under pressure and to tight deadlines so understand the importance of good time management. I display a professional Image at all times and am able to overcome obstacles in a calm, diplomatic and logical way when things don’t go according to plan. I am very independent and can work to tight deadlines and have great attention to detail. I can communicate with all people at all levels with a friendly and honest attitude to build strong relationships with my colleagues and customers alike. I am as comfortable delivering training and coaching one to one as I am in front of a large audience and I have also won an award for public speaking. I have a approachable and gentle nature and am able to resolve potential complaints in a friendly, efficient and firm way that the customer leaves totally satisfied and have had their expectations exceeded.
I bring a fresh, fun and determination that will drive people to exceed expectations and I will be a valuable asset in building the lasting relationships with colleagues, co-workers and customer alike.
Area Covered: Cheshire, North West
Company Name: Barclays
Work Experience Summary: Excellent communications skills with all people at all levels
TAP accredited trainer and development manager
Member of the British Institute of Learning and development
Created, manage and operate my own website business
Extremely Creative Drive for Marketing and Promotion
Driving Sales and Exceeding targets
Analytical and great attention to detail
Passionate and Enthusiastic
Self Motivated and Committed
Good Listener and Public Speaker
Excellent Planning and Organisation to deadlines and budgets
Inspirational and a great team player
Hardworking and responsible
Forward thinking and a very fast learner
Patient coach and builds confidence in people
Education Summary: The Training Foundation TAP Accredited Training and Delivery
New College Durham BA (Hons) - Business Management and Administration
New College Durham HND - Music Industry Management
Aquinas College GNVQ Advanced - Business
Aquinas College GNVQ Intermediate -
Business RSA Computing - Distinction
St Anne's High School GCSE's •grade A-C
PADI Open Water, Advanced Scuba Diver and Rescue Diver qualified
Training and Development Manager