- Mandaluyong City, PH
- £7 /hr
- Available now
I would value the opportunity to bring my unique and professional techniques of engaging, effective and exemplary service in a people-oriented organization where I can maximizemore...I would value the opportunity to bring my unique and professional techniques of engaging, effective and exemplary service in a people-oriented organization where I can maximize my customer-service experience and communication skills in a challenging environment to achieve the corporate goals.
With my exposure to International Companies since 2003, I have enhanced my skills to communicate with a variety of people and has widened my interests among many fields. I had worked for various positions (outbound sales, inbound customer service, Quality Assurance, Translator 'strong in written Japanese-English' Supervisor, Trainer & Shift Manager) in BPO industry.
With my Customer Service expertise, Marketing, Management & Translation skills I managed and made improvements to Customer Service Team working by Chat, Email and Phone.My great attention to details, excellent work ethics,and desire to complete a task makes me confident in doing an excellent job. I'm skilled in using MS Word, MS Excel, Power Point, and Outlook.
Area Covered: Contact Centres based in Philippines, catering services to clients worldwide
Summary: I've been working with International Companies for about 7 years, providing services to clients world wide. My experience has enhanced my skills in customer service, communication, marketing, management and operations.
I handled a newly launched Online Gaming Account, I trained new hires, created the Online Guide for procedure reference, created email and chat templates for FAQs. I review surveys and check forums for feedbacks and marketing strategies. I worked closely with other departments. I make sure that we provide professional & high standard cust service and meets production target.
Job Title: Shift Manager
Company: SEGA Technical Services Ltd.
Description: Act as a liaison to External SEGA Group Companies and Internal Teams. Working directly to Operations Manager , Relevant Departments and Higher Management for coordination and escalation of cases. Works closely with Fraud & Audit and Finance for withdrawals, deposits, bonuses, account closure and other procedures. Supervise Customer Service Representatives in handling chats, emails and phone queries. Responsible in taking escalation concerns. Documents administrative, technical and overall issues and events during the shift. Submits Shift Report to Operations Manager and CEO.
Job Title: Chat Specialist
Company: Paragon International Customer Care Ltd.
Description: Provides customer service assistance to chat and phone queries. Issues bonuses, offers promotions, assist players in making deposits and withdrawals.
Job Title: Customer Service - Subject Matter Expert
Company: Sykes Asia Inc.
Description: Provides customer assistance over the phone for Hotels.com reservations. Also responsible for taking escalation concerns and assisting new Agents.
Job Title: Customer Service Representative
Company: Vision-X Inc
Description: Provides customer assistance over the phone for UNE – AT&T
Job Title: Sales Representative
Company: Keywest Data Networks Inc.
Description: Telemarketeer for Times Telecom
Job Title: Bilingual Staff
Company: Hachi International
Description: Proof reads translated materials of Nihongo Translators, takes phone calls from Nihongo speaking applicants and Japanese clients.
Degree: Foreign Service
Field of Study: Diplomacy
University / College: Lyceum of the Philippines Manila
Degree: Nihongo Course
Field of Study: Elementary I,II,III and IV & Intermediate I,II and III
University / College: (NCF) Nihongo Center Foundation, Manila
Karen Crystal D.
support team manager/ Virtual Assistant/ Aappointment Setter/ Administrative Assistant/ Website Checking/ Data Entry