- Bracknell, GB
- £7 /hr
- Available now
Seasoned and pragmatic managment and quality assurance professional with 18 years successful track record in Quality and Process improvement for over 60 firms worldwide.
Areamore...Seasoned and pragmatic managment and quality assurance professional with 18 years successful track record in Quality and Process improvement for over 60 firms worldwide.
Area Covered: UK & Overseas.
Work Experience Summary:
Jan - July 2010: Quality Consultant/Assessor - Euroclear Group & Bank, Methods & QA Team, Brussels.
> Support IT Project/Programme managers in their delivery and compliance to a mature company life-cycle approach based upon CMMI, ITILv3, ISO20000 & Prince2. Performed compliance/risk based assessments, audits and follow-up activities. Achieved standardised metrics and dashboard reporting, improvements to global lessons learned and inputs to training/communication forums plus continual improvement programme. Additionally carried out targeted development and maintenance to project tailoring approaches and offshoring software development best practices.
Oct 08 - Oct 09: Technical Quality Manager - DEFRA Rural Payments Agency, Data Refresh Project, Reading.
> Design, onboard and manage (resources, infrastructure, ICT & processes) a new GIS data quality team of 22 direct quality analyst reports. Support the Data Refresh Project i.e. update all UK mapping from 2001 to 2008 taking account of real world & other technical changes etc. Also responsible for managing the third party outsource management programme (incl. planning, change, issues, risks etc.) with two offshore Indian based supplier firms. Successfully delivered aggressive contracted data quality requirements plus verification & validation/acceptance of re-digitised data. Attained a practical understanding of statutory & regulatory controls within the UK Government Geographic Information Systems environment.
Nov 07 - July 08: Global Business Process Consultant - DHL Limited, Global Performance and QM Team, Bracknell.
> Provision of process, performance and quality management consulting, training and assessment services to IT global process definition owners and regional/country controllers. Designed and implemented a common IT Operating Model (ISO20000, COBIT, CMM & ITIL based) including processes, procedures, tools, guidelines, instructions and communication/training material.
Sep 07 - Nov 07: Quality Engineer - Orange Limited, Telecommunications Quality Management Department, Bristol.
>Provision of operational quality management activities to the head of Quality Management, including document and configuration management process development, managing the incident and problem management process including maintenance of a range of databases and intranet sites underpinning the aforementioned topics.
Dec 06 - Aug 07: Performance & Quality Manager - London Borough of Lambeth, Strategy & Corporate Services.
>(i) Completed a project feasibility study for the PMO concerning the development and implementation of a Council wide Quality Management System (QMS) encompassing all Departments/Teams and Council Partners. The resultant QMS to be internally designed to fit and improve an environment containing existing/mature quality methodologies including: EFQM Business Excellence Model, Charter Mark, 6Sigma, ISO9001, TQM, ITIL, ISO27001, Balanced Scorecard and areas less mature. The designed QMS consisted of a QM Framework, Corporate and Departmental QM processes & techniques, the formation of a corporate QM Support and QM tool/intranet. Study successfully completed to specification, budget and tight schedule. (ii) Initiate two projects (including intranet repository and Sharepoint development); a Council Performance Quality Management Framework projectand Lambeth First Performance Management Framework project. Both projects successfully initiated, addressed/complied with the study outcomes of (i) above whilst also meeting the Audit Commission requirements for Comprehensive Area Assessment (CAA) and Neighbourhood Renewal funding.
Nov 06 - Dec 06: TfL Group Quality Manager (& CIMM Owner) - TfL Group Information Management (IM).
>Promotion extending jointly to ownership role of CIMM (refer LUL role below) & Group IM Quality Manager. Responsible for effective TfL cross modal take up and improvement/maintenance of CIMM including management of the CIMM QA Team. Developed and gained acceptance of the Group Audit, Consultancy, KPI, Knowledge Management and Process Governance approaches.
Nov 05 - Oct 06: LUL Quality Manager - London Underground Ltd. Information Management (IM).
>Provision of quality management/auditing & project management office (PMO) support including methodology and performance measurement analysis/reporting support and consultancy services. Project managed the full delivery of a major TfL IM cross modal (Surface, Group & LUL) Project Delivery initiative termed Common IM Methodology (CIMM). This gated life cycle approach based upon OGC/Prince2 was supported by an integrated set of tools, guidance artefacts, documented procedures and control forms.
July 05 - Oct 05: ISO Project Consultant - Steria Limited Property Services, Hemel Hempstead.
>Initiate and deliver an ISO9001:2000, TickIT and Process consultancy project including Systems modelling/framework design, document development, implementation, training and assessment/audit support services.
Apr 05 - Sep 05: ISO9001/Process Auditor - Steria Limited Operations & Quality, Hemel Hempstead.
>Provide ISO9001 system/process/document audit and assessments, audit management support and in-house auditor training.
May 04 - Oct 05: Sarbanes Oxley & ISO Consultant - ADP (UK Employer Services) Ltd., Staines & UK wide.
>Provide Sarbanes-Oxley encompassing COBIT compliance systems consulting, auditing, remediation and ISO9001:2000/TickIT process improvement development/support services to UK Head Office & regional client locations.
May 04 - July 05: Management Consultant - Steria Ltd. Consulting & Performance Group, Hemel Hempstead.
>Successfully initiate and deliver an ISO9001:2000, ITIL, TickIT and Process consultancy project including Systems modelling/framework design, document development, implementation, verification/validation, training and assessment support.
Nov 03 - Apr 04: Business Process Analyst - Steria Limited Managed Services (MS) BSI/ITIL Readiness Project.
>Initiate and deliver an ISO9001:2000 and ITIL/15000 process consultancy project. Scope included QA systems modelling/framework design, document development, implementation, training and assessment. Successfully project completion across 4 Local Government sectors extending to 8 client sites including: Norwich, Breckland, Castle Point, Medway, Bexley, Lewisham, Winchester & Spelthorne.
Jun 03 - Jan 04: Project Quality Manager - Steria Limited, Norwich City Council Connect Programme.
>Develop and handover an ISO9001:2000 Business Management System to achieve ISO9001 & TickIT Certification (successfully attained in September 2003) for Steria Limited and their pioneering Norwich Connect PFI Programme for Norwich City Council.
Jan 03 - Apr 03: Process/ISO Consultant - Gridcom UK Ltd., Watford.
>Deliver (within the central PMO office) an end-to-end process & ISO9001:2000 development project to Gridcom Ltd (a merger between National Grid and the Lattice Group). Project included in-house O2, 3G & other Telco partners. Project covered control of wireless and fixed line infrastructure sites and their acquisition, design, rigging, microwave installation & commissioning, maintenance, repair and logistics control.
Oct 01 - July 02: ISO Project Manager - Media Accounting Services (Medas) Ltd., Ealing.
>Establish, recruit and direct a dedicated project team (incl. 250K direct team budget management) to develop, implement, achieve Certification (full DNV certification successfully attained June 02) and handover a company wide ISO9001:2000 & TickIT QMS covering 400 personnel & some 450 document deliverables. Medas (a joint venture between PricewaterhouseCoopers and EDS operating out of London & Cardiff) provides financial services and business accounting practices (together with supporting SAP/IT infrastructure and related IT/IS development & business support services) for the BBC and Marks and Spencer.
May 01 - Oct 01: Software Quality Manager - RailTrack PLC, RailTrack Asset Management Project (RAMP), London.
>As part of the project office, establish, direct and implement a programme wide Software Development QMS framework based upon ISO9001:2000, Prince2, CMM, OGC guidelines & Railtrack Corporate Governance Standards. Successfully delivered the framework & its plans, strategies, processes, standards & guidelines etc. covering 350 personnel working on the design, development and rollout of an asset and data management system for RailTracks portfolio of infrastructure asset items.
Apr 00 - Apr 01: Quality Management Consultant - ICL Pathway Ltd., Feltham.
>Develop, manage, maintain and handover a company wide QMS to achieve ISO9001 & TickIT Certification (successfully attained February 01) for ICL Pathways 500 employees and its Horizon Software Development project - Europes largest 1 Billion IT Project for the UK Post Office Network covering 18,000 Post Office outlets. Managed 8 area project team functions and developed a suite of ISO9001/company quality procedures, plans, policies, standards, guidelines and work instructions. Also performed quality audits, ran training/briefing/communication sessions & co-ordinated progress with executive management.
Sep 99 - Mar 00: Business Programme Analyst - Cable & Wireless Communications PLC, Bracknell.
>Develop, manage & implement a system of business programme management controls (Prince2, OGC & SDLC based) for two company divisions whilst also conducting a targeted Group requirements capability study on second/third party software systems in a business analyst capacity.
July 99 - Sep 99: QA Consultant - Strax Limited, Strax R&D Ltd. & Zheng Shen Dian Ltd., Hong Kong & China.
>Developed two ISO9001 and an ISO9002 quality system for the above three firms in 1 month. Ensured alignment of re-designed business practices with company computer operations system to deliver an integrated ISO9001 quality system for the two Strax firms. All 3 QA systems launched after intensive direction, development, training and auditing process covering 3 offices in SAR Hong Kong and 1 in China.
Oct 98 - Jun 99: Project Quality Manager - RailTrack & GEC Alstom Signalling Ltd., Radlett.
>Managed the ISO9001 QA Program for the worlds largest rail re-signalling and train control project (a 4 Billion, 35 year contract). Scope covered the project management, design, development, installation, testing, commissioning and decommissioning of rail signalling products, equipment and systems for the combined Alstom & RailTrack West Coast Main Lines Joint Project Team (470 employees). Managed/developed and implemented an integrated business process & ISO 9001 QMS. Managed 2 direct report quality department staff and 10 project team quality functions. Achieved an integrated business process, quality/health & safety/environmental system, which was successfully certificated to ISO 9001. Responsible for quality audits, training/briefing and metric system reporting plus a key member of executive management and planning team. Attained a practical understanding of regulatory/process/quality assurance controls within a safety-regulated rail environment.
Jan 96 - Sep 98: Quality Management Consultant & Director - Frazer Consultants Ltd., Hong Kong.
>Establish and direct a Hong Kong based consultancy, assessment and training company servicing local Government departments and organisations throughout the Asia Pacific region. Supported firms in their production and re-development of quality management systems and associated training and assessment needs. Attained first time certification of ISO9001/9002 quality management systems for the following 14 firms in 2 years: Wayfoong Property Ltd., Frank C.Y. Feng Architects & Associates (HK) Ltd., Electrical & Mechanical Services Department (Hong Kong Government), Flint & Neill Partnership Limited, Urbis Limited, CTAA Ltd., S.W. Law & Associates Ltd., Au Posford Consultants Ltd., Allied Environmental Consultants Ltd., T.K. Tsui & Associates Ltd., Che Luen Electrical Engineering Co. Ltd., Water Supplies Department (Hong Kong Government), Territory Development Department (Hong Kong Government) & Drainage Services Department (Hong Kong Government).
Carried out company marketing and public relations, contract sourcing and proposal formulation/negotiation. Managed client head office and multi-site quality/project staff. Awarded prestigious Hong Kong Government construction and building industry contract awards.
Sep 94 - Dec 95: Quality Management Consultant - McCrae Consultants Ltd., Surrey & Hong Kong.
>Establish and manage McCraes Hong Kong consultancy office servicing organisations in the development and revision of ISO9000 and total quality management systems. Attained first time certification of ISO 9001/9002 quality management systems for the following 14 firms in 1.5 years: Hong Kong Housing Authority, Prudential Surveyors International Ltd., Ryoden Engineering Co. Ltd., Fong On Construction & Engineering Co. Ltd., Camell Engineering (International) Co. Ltd., Polycrown Engineering Ltd., Ho Tin & Associates Consulting Engineers Ltd., Rankine & Hill Consulting Engineers Ltd., Far East Consulting Engineers Ltd., David S.K. Au & Associates Ltd., Pypun Engineering Consultants Ltd., Mitchell McFarlane Brentnall & Partners International Ltd., Chan Kan & Associates Ltd. & H.K. Cheng & Partners Limited.
Managed IRCA registered Lead Assessor and Internal Auditor public training course program in association with the Hong Kong Management Association. Developed public and client tailored training course materiel.
July 94 - Sep 94: Quality Management Consultant - British Rail, York.
>Manage (6 direct report quality department staff) and develop a combined ISO9001 Quality Management System for two British Rail engineering companies in a multi project site environment in 3 months covering project management, design, development, installation, testing & commissioning of electronic engineering systems.
May 92 - Jun 94: Quality Consultant/Manager - Imass Ltd., Newcastle upon Tyne.
>Develop, manage and consult on a suite of Quality System developments (based upon ISO9001/9002/TickIT & Prince) for a total IT solutions firm. Scope of work extended to the purchase, installation/servicing and maintenance of computer systems; network consultancy and support; information systems development; GIS mapping/operations and development; In-house and public IT management training; telecommunications consultancy/support and a Helpdesk service function. Managed 3 direct reports, 7 departmental quality representatives, supplier and subcontractor quality audits and performance evaluation programme. Also managed company Quality Management Costing program. Effected culture change by advising on & implementing Total Quality Management practices.
Accountancy Services, Advertising, Architectural Design, Building Services, Construction, Distribution Services, Education Services, Electrical & Mechanical Installations, Engineering Consultancy (Civil, Structural & Environmental), Financial Services, National & Local Government, Global IT Logistics Services, Housing Management, Information Systems, Software & Information Technology (consultancy, design, development, maintenance & support), Interior/Graphic/Urban/Landscape Design, Manufacturing (assorted), Payroll Processing, Property & Development Consultancy, Transport for London (incl. Surface, Group and LUL), Railways Engineering & Signalling & Information Management, Retail & Distribution, Surveying, Site (Ground & Field) Investigation, Telecommunications (including Mobile & Fixed services), IT Training & Geographic Information Systems.
Education Summary: - Worked with over 60 public and private sector firms in a large variety of industries and disciplines
- Experienced in ISO9001, ISO20000, ITIL, TickIT, EFQM, TQM, SOX, CMMi, COBIT & Prince2.
- Napier University, Edinburgh - CNAA Master of Science (M.Sc.) in Quality Systems Management (1991).
- Newcastle Upon Tyne Polytechnic - Higher National Diploma (HND) in Business Information Technology (1989).
- ISO9001 Lead Assessor Training (1993) & subsequently lead Trainer on IRCA registered Lead Assessor courses.
- ISO9001/TickIT Auditor Training (1991).
- 100% first time pass rate for ISO9001 Quality System Certification assessments.
- Managed first UK IT Management Training function (Imass Ltd.) to attain ISO9001 Certification in 1994.
- Institute of Quality Assurance (IQA) member, Professional Contractors Group (PCG) member.
- Qualified/skilled PC & Web practitioner - MS Word/Project/Excel/PowerPoint/Visio & many others.
- Business process re-engineering/modelling (BPR/M), extensive quality & process management tools/techniques.
- Experienced software development (SDLC) methods: Waterfall, V-model, Agile/Iterative, Scrum, RUP etc.
- Qualified Lead (QA) Assessor and Auditor of quality/business management systems.
Quality Management Consultant, Assessor & Project Manager