- City of Westminster, GB
- £7 /hr
- Available now
I am a conscientious, proactive and adaptable legal administrator who has excellent customer service, IT and people skills. Known to exercise high levels of diplomacy and be anmore...I am a conscientious, proactive and adaptable legal administrator who has excellent customer service, IT and people skills. Known to exercise high levels of diplomacy and be an articulate communicator, thus helping towards building and maintaining positive working relationships with both colleagues and clients. Overcomes challenges by drawing on a wide range of transferable skills acquired and developed from previous experiences. Exceptional analytical and research skills demonstrated through various projects. Thrives when working as part of a cohesive team and is an effective team player that accepts responsibility, whilst working to high standards of professionalism. Now seeking an opening in the Legal sector where existing skills can further be utilised. Willing to undertake any necessary training required to develop potential.
Area Covered: Law, Office, Admin, IT
Work Experience Summary: Travelled Abroad 2008-2009
Freelance/Voluntary IT Consultant (Self Employed) 2003-2010
• Working and assisting with people who have difficulties in maths and IT. I assisted elderly and novice users with their IT needs and showed them how to use the computer. Familiarising them with hardware, software applications and guiding them on how to use the Internet for their wants and needs.
• Developed the knowledge of beginners, novice and intermediate users of the use of software applications such as Microsoft Office, Photoshop, creating and developing email access and general IT housekeeping.
Tesco Extra, Wembley 1988-2002
Main aspects of work as a Customer Service Assistant included:
• Experience of working on the customer service desk helped to improve my communication and negotiating skills. Gained valuable experience on how to deal with difficult customers by listening to and addressing their problems in a skilful and caring way.
• I was trained as a checkout operator. I handled various monetary payments and being in direct contact with people from various cultures, backgrounds and educational levels vastly improved my oral communication skills.
• Trained at supervisory level on the checkout department. I was often required to carry out tasks which entailed a greater level of responsibility such as communicating with management and dealing with staff and customer queries. Delegating tasks and duties to other members of staff.
• The ability to work in a group or a small team. I was often required to work on other departments, such as the Coffee Shop showing my adaptability.
• Enjoyed working with the public and helped to maintain the smooth running of the company.
Ealing, Hammersmith and Hounslow Health Agency 1994-1995
Main aspects of work as an Information Support Officer included:
• Member of the IT Team provided IT Support to the entire staff of approximately 500. Additional responsibilities included creating new users on the network and issuing staff with applications of their choice.
• Running the help desk on a regular basis. This involved diagnosis and resolving of up to 20 enquiries a day. This helped to improve my IT, oral communication and negotiating skills. Learnt about other systems such as Exeter, a patient data system and Resource.
• Produced statistical information on the network which was used in departmental meetings. The ability to retrieve a file server when the network crashed and logging the errors to discover the root of the problem.
• Provided telecommunications support to all members of staff. Created and maintained an inventory of IT equipment. Maintaining and recording telephone equipment whenever a fault became apparent
Education Summary: SAS Law School Legal Skills Training Course 2009
• Completed the Legal Skills Civil Law Training course with SAS Law School.
• Completed the in-house assignment at the High Court and a further assignment was sent by email. The assignment examines the role a legal assistant/outdoor clerk plays within the legal system.
• Successfully completed and passed the course, receiving a Certificate of Pass and Competence.
University of Westminster BSc. (Hons) Business Information Technology (2:2) 1992-1997
The degree course combined theoretical knowledge and practical work in the form programming and coursework assignments. It also helped to develop:
• The ability to work in small groups and prepare work systematically and thoroughly.
• The ability to meet deadlines and targets set. Using project management software, such as Microsoft Project which helped me to improve my organisational skills.
• Enhanced my oral and written communication skills through giving presentations and report writing.
• Research skills improved by using the University Library, the British Library, City Business Library and the use of Microfiche.
University of North London 1991- 1992
I studied for a BA honours degree in Accounting and Finance.
Hendon College of Further Education 1988 -1991
GCE A Levels: Law and Accounting. GCSE: Mathematics, English, Accounting, Law and History.
Neasden High School 1982 - 1988
GCSE: Chemistry. O Level: Physics. CSE: French and Geography