John Oscar B.
Call Center Management | Campaign Brokerage | Outsourcing | Lead Generation |
Operations Manager and Team Leader - Can manage sales support teams, inbound or outbound phone support team, outbound lead generation team, order processing team, & email handlingmore...Operations Manager and Team Leader - Can manage sales support teams, inbound or outbound phone support team, outbound lead generation team, order processing team, & email handling team.
I am an experienced customer service and sales representative team leader and manager. My primary skills are managing and mentoring customer service agents, sales agents, outbound lead generation agents and telemarketing agents. I have 2 years experience in this field, working along side with AT&T Billing & Sales and more recently Ownscore Business Solutions. I excel in talking to customers and selling products as well as quality assurance when i was a Billing, Sales, and Lead Generation Agent before. Consistent Top Customer service and Sales agent before at AT&T.
I have 2 years experience in Contact Center Management.
I have successfully set up and managed contact center's in Philippines.
I bring a wealth of corporate experience from a range of industries in business leadership, customer management, marketing, innovation and business transformation roles.
I can easily understand what drives a business, how I can help the business succeed, and incentivize staff to ensure this happens.