- Heydon, GB
- £7 /hr
- Available now
I have over 10 years experience writing clear and accurate end user documentation for software products. I have a keen editor’s eye and have edited documentation written by developers.more...I have over 10 years experience writing clear and accurate end user documentation for software products. I have a keen editor’s eye and have edited documentation written by developers. I am able to write using UK or US English.
Area Covered: Cambridge, London, Hertfordshire, Internet
Work Experience Summary: Monitise London, UK, June 2006 • March 2009
ï‚§ Sole technical author for a start-up company that has developed a mobile phone banking product.
ï‚§ Edited technical documentation written by developers to ensure clarity, correct grammar and punctuation. Performed quality checks on all customer documentation.
ï‚§ Set up a document management system, providing a central storage location for all technical operations documents.
ï‚§ Provided style recommendations and information on documentation process.
Convergys Cambridge, UK, September 2003 • April 2006
ï‚§ Writer for a company that produces costing and billing software for telecommunications companies.
ï‚§ Wrote and updated concept guides, online help, release notes and classroom training materials.
ï‚§ Followed rigorous quality and process guidelines.
ï‚§ Conducted extensive research using business requirements, development specifications, database schema and software pseudo code.
Education Summary: Certificate in technical writing, graduate studies, Fairleigh Dickinson University, Teaneck,
New Jersey, USA 1994
BA, English, Pennsylvania State University, University Park, Pennsylvania, USA 1983