- Gateshead, GB
- £40 /hr
- Available now
Helping organisations to maximise the potential of their contact centre technology investment.
Having spent over 6 years in Contact Centre Operations, I can provide operationalmore...Helping organisations to maximise the potential of their contact centre technology investment.
Having spent over 6 years in Contact Centre Operations, I can provide operational audits, improve visibility of profit generating opportunities and allow companies to raise the bar in terms of productivity and best practice.
Scoping, designing and sourcing technical solutions for clients ranging from new contact centres who may be considering their first major investment to existing contact centres wishing to grow or upgrade their existing solution.
With a background in Pre-Sales and Business Development, I can also assist with the new business process including sales proposals, business cases and client presentations.
Area Covered: UK
Work Experience Summary: 8 Years experience in Contact Centre Technology
Call Centre Systems
Customer Interaction Management (CIM)
Workforce Management (WFM)
Technical Operations Management
Education Summary: BA Hons Business Administration
Experienced Contact Centre Technologya nd Outsourcing Specialist