Professional Virtual Assistant I Public Relations Lead I Writer I Content Creator
‘’System Technician with 4+ years of experience in the Technical Support, Customer Support and Virtual Assistance fields.''
‘’Bilingual (English/Spanish) communicationmore...‘’System Technician with 4+ years of experience in the Technical Support, Customer Support and Virtual Assistance fields.''
‘’Bilingual (English/Spanish) communication skills.''
''International service experience with customers in the USA, EU, UK, Australia and Latin America.''
‘'Experienced in a wide range of Helpdesk Ticketing Systems platforms
BSCS, Siebel, Meteo, Ciboodle, Kronos, FIve9, RevLive, Oracle RightNow, Magento, Zendesk.''
''Proficient in Windows, Mac, Android, and iOS L1 and L2 support levels.''
''Knowledge in a wide range of support tasks: User guidance, software installation/update, OS installations, system security,p installations, network settings, bug report, article writing, knowledge bases enhancement.''
‘’Have worked with US and (EU) based companies for the last 3+ years
Orange, Sears Home Services, TeleContacts INT, Livescribe Inc, TIcketOffices, and Verisure.’’
‘’I can work as a writer, creating content related to topics such as customer support, technical writing, SEO writing, travel content, etc.’’
Multitask, motivated, resourceful, energetic and proactive team player.
I look forward to working with you and helping your business grow!