- Mumbai, IN
- $10 /hr
- Available now
10+ years of experience in Strategic Planning, Operations Management, MIS, Customer Relationship Management and Coordination.
An Out-of-the-Box thinker with a flair for identifyingmore...10+ years of experience in Strategic Planning, Operations Management, MIS, Customer Relationship Management and Coordination.
An Out-of-the-Box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms.
A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles.
Deftness in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA.
Expertise in evaluating, establishing & maintaining MIS development policies and procedures.
Skilled in effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations.
A keen communicator with excellent relationship management skills.
Mapping clients’ requirements and coordinating in developing and implementing processes in line with pre-set the guidelines.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLA’s and work processes.
Creating awareness for driving the process improvement strategy & methodology, ensuring maximum operational efficiency.
Managing the monthly, weekly & daily report creation through in-depth analysis and producing the actionable information.
Assessing need and preparing business processes for the organization.
Conducting interviews with groups or individuals to find out opinion of products / programs.
Preparing and presenting research / industry reports comprising of industrial trends; interpreting result of research studies and providing business recommendations.
Creating MIS report and presenting it to the concerned department.
Handling the RCA for dips in any of the above mentioned parameters.
Addressing the conference calls to resolve process related issues.
Monitoring the implementation of MIS processes and evaluating their effectiveness.
Formulating company performance reports and analyzing them as per company prospect.
Designing reporting formats to provide accurate information in a clear and concise manner.
Surveying the history of reporting used to analyze utilization, consistency and accuracy.
Ensuring delivery of service level metrics, analyzing performance and preparing action plans for areas of improvement.
Identifying loopholes in plans & suggesting corrective actions to improve the same.
Area Covered: Career Conspectus and Core Competencies
Superb Perfectionist Professional