- Coventry, GB
- £7 /hr
- Available now
I have over 15 years admin experience, working with computers and 10 years internet experience. For the last 3 and a half years I have been working as a Texpert, which involvedmore...I have over 15 years admin experience, working with computers and 10 years internet experience. For the last 3 and a half years I have been working as a Texpert, which involved researching questions sent in from customers by mobile phone and sending a response in a timely manner. I have also worked as a Mentor for the last few years with the same company, which involved dealing with customer issues and complaints and ensuring the other Texperts were working efficiently.
This work was carried out from home. By working at home I have learnt to be highly disciplined and motivated to ensure work is completed as required.
I also have experience in Human Resources and Recruitment.
Area Covered: Coventry, Remote
Work Experience Summary: 11/2005 to 05/2009 - 82ask/Texperts - Texpert/Mentor: Researching, constructing well-sourced answers to customers questions to 82ask/Texperts system. Reviewing - reviewing sent questions to ensure company rules are being followed, advise where Texperts can improve. Mentoring - assisting other Texperts, dealing with customer service issues, ensuring questions are being answered in timely manner
11/2004 to 05/2005 - Recruitment Connexions - Recruitment Consultant: Reviewing applications, managing interviews and considering candidates and shortlists. Monitoring candidates once placed. Building relationships with clients over telephone, face to face and also in writing. Administration.
08/2003 to 07/2004 - EU-Matic - Employee Relations Co-Ordinator:
Assist with manpower planning and recruitment for department needs for hourly and salary employees. Schedule and organise new hire induction training. Compilation of HR information for Managers and General Managers quarterly meetings. Co-ordination/administration of temp staff. Carry out standard testing for computer users/production staff. Assist in compilation of HR Budgets, tracking of spending throughout fiscal year - overheads, training, capital expenditure, health and safety. Creation of employee access cards. Chair HR meetings in HR Managers absence.
11/1999 to 08/2003 - EU-Matic - HR Administrator: Arranging and conducting interviews. All HR related correspondence/administration. General Office Duties. G.E.A.R. Co-ordinator (employee suggestion scheme). Arrange and co-ordinate training including administration of training plan, training records and training evaluations. Diary management for HR Manager and all HR related meetings. Compiling H & S records and completing risk assessments and VDU assessments. Updating Organisation Chart. Administration of all employee performance reviews.
10/1995 to 11/1999 - PMD (UK) Limited - Administration Assistant: Typing - Letters, faxes, reports, Minutes, Data Sheets, MSDS, Timesheets, DG Notes, TREM Cards, Certificates of Analysis/Conformity. Setting up computer forms for use in the works. Sales - Taking orders from customers, finding prices and product codes. Putting orders onto the computer. Informing customers of order progress. Booking orders out, preparing relevant paperwork. Wages - Calculating employee hours on clockcards, entering hours onto the computer, printing wage slips. Writing and running reports. Transmitting wages through to bank via Autopay. Accounts - writing up day books, verifying and batch inputting of purchase ledger invoices, printing adhoc reports, collecting relevant paperwork in order to set up credit accounts.
Education Summary: Certificate in Personnel Practice
GNVQ Advanced in Business
Wordprocessing RSA III Part 1
Professional Administration, HR, Virtual Assistant, Data Entry