- Worcester, GB
- £15 /hr
- Available now
I have 15 years of customer service and telemarketing experience, this includes B2B and B2C. Generating leads and appointments, investigating lost sales and customer retention,more...I have 15 years of customer service and telemarketing experience, this includes B2B and B2C. Generating leads and appointments, investigating lost sales and customer retention, database cleansing and much more. I have an A level in customer service and on average can do 25 calls per hour, and am confident in dealing with clients at any level. I have working knowledge of Excel, Outlook, Skype custom crm systems, voip systems and SalesForce.
Telemarketing and customer service is one of the most important parts of maintaining on going client relationships, that are key to continuing revenue.
In this respect, for every business, the phone is your best friend. Giving you the opportunity to regularly call your prospect database, using resources effectively to verify and validate contacts. Meaning more leads, more business, more profit. Making it pound for pound the best way to invest your direct marketing budget.
My services include;
Market research - gathering information about your customers needs and preferences to gain better understanding. "the first step to exceeding your customers expectations, is to know those expectations"
Customer care surveys - making sure your quality of service matches the excellence of your product in the eyes of the consumer.
Data cleansing and development - ensuring data held is maintained, correct and up to date.
Appointment setting - working with you to arrange qualified appointments to grow your business.
Lead generation - contacting prospects and gathering essential information for your sales teams. "
If you make a sale, you can make a living. If you make and investment of time and good service in a customer, you can make a fortune"