I can provide specialist training, 121 coaching and business consulting around all aspects of customer service skills, strategy and methods. Over 20 years of experience. This includesmore...I can provide specialist training, 121 coaching and business consulting around all aspects of customer service skills, strategy and methods. Over 20 years of experience. This includes designing customer service training, delivering training, writing service and support guides, developing customer feedback surveys and managing them, plus mystery shopper and focus groups services.