- Mandaluyong City, PH
- £7 /hr
- Available now
My name is Felmer Atillo and my nickname is Sweet. I'm currently working as a team lead or supervisor in one of the call center industry in the Philippines. I've beenmore...My name is Felmer Atillo and my nickname is Sweet. I'm currently working as a team lead or supervisor in one of the call center industry in the Philippines. I've been in this industry for more sthan 7 years. I've handled Telecommunication and financial accounts as team leader, customer service representative and as collection specialist. I've been awarded as the top team leader for more than 5 times now.
Area Covered: BPO industry
Job Title: Team Leader/ Supervisor
Company: Startek Inc.
Description: working as a team leader for one the biggest telecommunication company in the US. Im handling 15 customer service representatives. My main role is to coach my people to ensure that they will hit their metrics or goals. I listen and evaluation their calls for quality purposes and to ensure customer satisfation.Im also tasks monitoring the queue in ensuring that there are enough number of people taking calls.I also conduct final interviews for new hires.
Job Title: Team leader
Company: Sitel Phils
Description: -Handles financial account.
-handles 15 agents and mentored 20 senior agents
-responsible to coach agents and monitor calls
- responsible run daily data and reports from clients cause
- do root cause analysis
Job Title: customer service representative
Description: -assigned in a financial account
-handled all customer querries
-processed payments and explain billing concerns
Job Title: Colletions specialist
Description: -inbound/outbound collections
-handled third party collection
Education Summary: I graduated from Ateneo de Davao university with Bachelor in Arts major in Economice