- Cagayan de Oro, PH
- $10 /hr
- Available now
Over the last 5 years, I have spent my career in a Business Processing Outsource industry. I started as an agent (Technical Support Representative) supporting basic and advancemore...Over the last 5 years, I have spent my career in a Business Processing Outsource industry. I started as an agent (Technical Support Representative) supporting basic and advance installation and troubleshooting Home Networking Devices of Linksys. I also had worked as a Customer Service Associate for DISH Network, where I processed satellite TV subscriptions, channel lineups, and DVR provisioning. I joined a leading BPO provider and supported US's leading DSL and Cable Internet Provider (ATT Bellsouth, Time Warner Cable and Comcast Cable).I had advanced my carrer and became a supervisor where I managed, coach and develop a group of 18 agents. Working as supervisor, I was also given the task to anlayze and generate reports. This experience had hone my skills in MS Excel and MS Powerpoint.I am seeking opportunities to provide technical support for SOHO Wired and Wireless Networking and Email Issues and/or Order Taking.If available, I am seeking opportunities to do administrative task such as data reporting using MS Excel and MS Powerpoint.I have intermediate knowledge and skill on MS Excel functions, vlooku, IF commands and Pivot Table.I had hands-on experience on configuring modems, routers, security cameras of Linksys, Netgear, Motorola, Belkin and 2Wire.
Over the past few months maybe 6, I have been enjoying doing general transcription job for researchers, ghost writers and book authors. I also do Powerpoint presentations for teachers and trainers and the like. I have been doing price research for a property documentation and valuation firm.
Area Covered: Home and WIreless Networking, General Transcription, Customer Service, Reports and Analysis
Summary: For the past six (6) months I had worked with different employers seeking for Virtual Assistant/Freelances to do the following task:
1. General Transcription
2. Excel Formulas
3. EBook to Powerpoint Presentation
4. General Transcription
5. Property Documentation and Valuation
6. Home and Wireless Networking Setup (Remote and On Site)
Job Title: Supervisor
Company: Convergys Corporation
Description: The supervisor role is designed to create a pool of experienced, high potential individuals available for future Manager; Operations opportunities.
This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Ceneter/Operations environement.
In additional to primary duties and responsibilities, the supervisor will focus on development assignments and duties aligned with the principal duties and responsibilities of the Manager, Operations.
Job Title: Network Specialist/Technical Support
Company: Convergys Corporation
Description: A Technical Support Representative grets customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrates empathy.
Clarify customer requirements through first contact resolution.
Confirms customer understanding of the solution and provide additional customer education as needed.
Communicastes effectively with individuals/teams in the programs to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customers to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improved customer satisfaction and business performance.
Occasionally use decision-support tools to answer questions.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Maintain broad knowledge of client products and services.
Level 4 Networking Specialist - Linksys Home Networking and Advance Networking (VPN) (2005-2006)
DISH NETWORK Cable TV Specialist (2006)
ATT Bellsouth Home Networking Specialist (2007)
Time Warner Cable Technical Support Rep (2008)
Degree: Bachelor of Science
Field of Study: Psychology
University / College: Xavier University
Reports Analysts/Ppt Presentation Creator/Transcriptionist/Excel Data Entry