- Bracknell, GB
- £8 /hr
- Available now
I am keen, conscientious and well-organised with significant experience of administration and project management, particularly within the education sector. I am reliable, efficientmore...I am keen, conscientious and well-organised with significant experience of administration and project management, particularly within the education sector. I am reliable, efficient and am able to remain calm under pressure. I am looking to use my skills and experience to build up a workbase on Peopleperhour.
My key skills are:
• Excellent organisation and planning skills
• Awareness of confidentiality and data protection issues
• Motivation and willingness in all tasks that I apply myself to
• Project Management skills
• Time management, Negotiation Skills, Presentation Skills, Training Skills
• Excellent communication skills
• Adaptable to the task required – either working alone and/or as part of a team
• Excellent proficiency in Microsoft Office (e.g. Word, Excel, Project, Access, Visio, PowerPoint) and other software applications
• Usage of Microsoft Outlook and other calendaring systems for managing company email and shared diaries
• Ability and willingness to learn quickly and effectively
• Typing speed of 65 wpm
Area Covered: Bracknell, Berkshire & Remote
Work Experience Summary: WORK HISTORY
January 2011– Present, Royal Holloway, University of London, Egham
I currently work as the Administrator for the Information Security Group at Royal Holloway, University of London, with particular focus on the MSc course. Key responsibilities include:
• First point of contact for ISG enquiries from a wide range of internal and external sources; liaising and maintaining relationships with contacts
• Provision of a PA service for the ISG director including minute taking of departmental boards
• Maintenance of communication & task delegation between ISG staff, ISG activities and departmental secretarial support.
• Supporting the Msc Information Security – acting as a first point of contact for students, preparation of documentation, maintenance of student information, examination and module registration.
• Management of the examination process – liaison with external examiners, preparation and submission of exam papers, coordinating marking and moderation.
• Monitoring and administration of ISG financial accounts, including assisting ISG Director with budgetary control.
• Website & Social Media management
• Event Management (Alumni Conference, Seminars, Networking Dinners etc)
• Arrangement and organisation of meetings, including room bookings and responsibility for allocation of usage of ISG Boardroom.
• Establish and manage databases relating to ISG activities and contacts.
• Organise accommodation and travel for ISG events and individual ISG staff members.
• Administer the Diploma in Information Security (QCC), liaising with the partner course provider QCC Infosec Training Ltd.
• Represent ISG at networking events, trade fairs, and other meetings, to promote the MSc and ISG consulting.
June 2010 – January 2011, London Metropolitan University, London
I worked as the Administrator for Early Childhood Studies at London Metropolitan University, with particular focus on the taught courses and final year students. Key responsibilities include:
• Programmes administration for the BA Early Childhood Studies programmes. Liaison with students, staff (administrative and academic) and members of the public.
• Creating and maintaining administrative workflows for the smooth-running of the Early Childhood Studies degree
• Management of module data – updating module handbooks, registering student modules, producing registers etc
• First point of contact for students and tutors
• Management of student reference data on 'Weblearn' (e-learning system)
• Timetabling of modules including room bookings
• Coordinating student enrolment and re-enrolment
• Managing student data on SITS (student management system)
• Assessment Co-ordination – including logging coursework, preparing mark-sheets and co-ordinating / minuting exam boards
• Admissions management – processing applications and offers, organising welcome events for new students
• Writing agendas, minutes and reports; PA duties to Course Leader
• Diary Management for senior members of the team, maintenance of an annual leave calendar for the whole team
• Awards administration – calculating results for students eligible for awards, making recommendations to examination boards, attending graduation
• Organising Events (e.g. open days, induction sessions, seminars, conferences etc)
• Maintaining various databases on Access & Excel to ensure the smooth-running of the BA Early Childhood Studies courses
January 2006 – April 2010, King's College London, London
I was as an Applications Analyst in the Enterprise Applications / IT Systems department. I primarily worked with the room management systems (RMS and Kinetix) which have interfaces to SITS (student administration system), APTOS (finance system) and Syllabus Plus (time-tabling system). I also worked with the Undergraduate and Postgraduate Admissions System. Key responsibilities included:
• project managing the implementation of new systems and management of current systems (via Service Desk application “Remedy”)
• requirements analysis / change management – supporting business processes and working to enhance systems to meet changing business needs
• co-ordinating testing and upgrades
• communicating with all users of the systems and staff involved with supporting the systems
• writing and maintaining project plans (incl. Implementation & testing timetables)
• design of project to service handover workflows
• administrative and technical support (incl. report writing, taking minutes, writing training manuals & test scripts etc.)
• presenting data at meetings
• training and system demonstrations
• liaison between supplier, system users & technical staff to translate requirements and make sure that the system meets the user's business needs.
• supplier & user management
August 2004 – January 2006, University of Surrey, Guildford, Surrey
I worked as a Programmes Administrator in the Department of Music and Sound Recording. Key responsibilities included:
• Programmes administration for the undergraduate degree programmes. Student and staff liaison.
• Management of Module Catalogue data
• Assisting with the implementation of LSRS, the new student data system, training staff accordingly (including the creation of short user guides) and managing student data on the system
• Exams & Assessment Co-ordination, including logging coursework, exam time-tabling, preparing exams and co-ordinating/minuting Examination Boards
• Writing agendas, minutes and reports; PA duties to Head of Department
• Maintaining various databases on Access & Excel to ensure the smooth-running of the four Music & Sound Recording degree programmes
July 2002 – June 2004, TRL Limited, Crowthorne, Berkshire
I worked as an Office Manager for the Accident Research Group. Key responsibilities included:
• Client liaison and project management for the VOSA Accident Database
• Creation and maintenance of the VOSA Accident Database
• Preparing weekly progress reports, Proof-reading, dealing with enquiries
• Testing new computer systems and identifying errors and areas for improvement, maintaining management databases on Access and Excel
• General office duties such as handling mail, stationery orders, sending relevant documents to accounts, meeting visitors, arranging travel schedules (flights, hotels), writing agendas, minutes, reports, PowerPoint presentations etc.
• Organising the relocation of the group to a new office building
• Co-ordinating the annual leave planner and day to day diary management
• Providing a link between the Group Manager and Director and other staff
Prior to this, I also worked as a Project Support Officer for the Fuel Economy Advisors Scheme and as a temporary Case Manager for the Investigations and Risk Management Group.
May 2002 – July 2002, Fairfield Displays & Lighting, Fleet, Hampshire
I worked as a temporary Administrator in the Sales Order Processing and Marketing departments. Key responsibilities included inputting orders on the system, reserving stock, issuing despatch notes and saving details onto the database.
March 2000 – May 2002, Legal & General, Hove, East Sussex
I worked in the Private Medical Insurance department as a Membership Services Advisor. Key responsibilities included dealing with enquiries from current policyholders, managing existing client accounts and collecting direct debit payments through the ALBACS system. After acquiring in-depth knowledge of the many Healthcare plans available, I was able to answer any client queries. I also prepared, co-ordinated and submitted quotations in response to IFA and individual client requirements. I also helped to maintain a good business relationship with brokers.
Education Summary: ACADEMIC QUALIFICATIONS
1997 - 2001, University of Brighton, Falmer, East Sussex
BA (hons) 2.2 Language Studies with Linguistics (German)
Certificate in French for Professional Purposes
1991 – 1997, Tomlinscote School and Sixth Form Centre, Frimley, Surrey
A Level German (C), A Level French (D) and A Level Geography (D)
8 GCSE’s at grade C and above (including Maths and English)
• ITIL Foundation in IT Service Management – pass score 37 out of 40 (July 2009)
• Certificate – Learning Tree “Specifying User Requirements for Software Development” (2007)
• Access Level 1 Diploma (May 2003)
• Intermediate Practical Data Processing First Class (May 1997)
• Intermediate Practical Spreadsheet Processing First Class (February 1997)
• Intermediate Pass & Elementary First Class Word Processing (January 1997)