- Manchester, GB
- £10 /hr
- Available now
My top skills include: Fluent german skills- reading, speaking, writing, translation, administration tasks, customer service, photography, travel planning.
I am a languagesmore...My top skills include: Fluent german skills- reading, speaking, writing, translation, administration tasks, customer service, photography, travel planning.
I am a languages graduate with experience within a range of foreign speaking work environments, including Germany and Uganda. I am a hard working, motivated and versatile individual looking to make use of my language skills, creativity and high levels of customer service.
My work experiences have helped me to become more flexible and adaptable to different working environments and have given me invaluable skills in language, administration and organisation. I have a keen interest in travel and gained industry expertise working for Emirates Airlines dealing with German customers to deal with inquiries and arrange flights worldwide. My experiences abroad have not only broadened my appreciation and understanding of different cultures and attitudes but enabled me to naturally interact with new people both professionally and socially.
I have creative ability and practice photography in my spare time. I organised my first photography exhibition whilst living in Berlin. I am currently studying a TEFL course in my own time to offer my english language skills to students.I am currently open to any new job opportunities that arise within the field of travel, languages, TEFL and photography.
Mar. - July 2014: Part-time administration assistant | Inspire, Bramhall, UK
Working within the travel campaigns team to co-ordinate, verify and process travel campaign applications, assist with administrative tasks and replying to customer service emails from German customers.
Nov. 2012-Jan. 2014: German & English market customer services Consultant | Emirates Airlines, Wilmslow, UK
Working with an open mind, good spirit and initiative to ensure the highest standard of customer service is provided to all customers, as well as maintaining good relationships with fellow colleagues.
Working effectively during periods of high call volumes to deal with customer enquiries and bookings.
Actively enhance company’s revenue earnings by providing customers with a confident knowledge of Emirates products and services , as well as the travel and tourism industry as a whole.
Dealing effectively with customer's issues and emergency situations like flight disruptions or delays.
June-Aug 2012: Bar Staff/Cashier/Steward at Stone Roses Concerts, Lancashire Cricket ground & Olympics | Flair Events
Offering assistance and advice to visitors at the Hyde Park Olympic site.
Serving spirit mixers and beers whilst maintaining a friendly and professional service within a team.
July 2012: Freelance interpreter/translator | Language Empire, Lancashire, UK
Interpreting role between German-speaking patient and English doctor with excellent feedback received.
June 2012: Bar Staff/Cashier at Parklife festival, Manchester | Citrus Events, Newcastle Upon Tyne, UK
Till service: taking payments and calculating drinks totals, responsible for large amounts of money.
May-June 2012: London Festival of Photography volunteer, London, UK
Working within a team to install and co-ordinate exhibitions prior to and during the festival.
Guided tours for press to a selection of galleries and invigilated at main exhibition "The Gaddafi Archives".
April 19th-21st 2012: Events staff on the Seminar ticket desk for TES resources, Manchester central GMEX centre
Euro London Appointments/ Event Advantage Solutions
Feb. 2012-Mar. 2012: Soft Power volunteer (6 weeks) | Soft Power Education, Jinja, Uganda
Excellent cultural awareness and team working skills acquired by co-ordinating and leading arts and crafts lessons, teaching english and rejuvenating schools as part of a team of volunteers.
Working to produce a fundraising calendar using own photos taken in Uganda with Softpower.
Displayed initiative and creative ability as part of a team by dismantling and re-designing an exhibition.
Improved computer skills by reorganising and updating library system at the centre using Excel.
Dec. 2011: German speaking bar tender at The Windmill Bar, Manchester German Christmas Markets
Sep. 2011- Nov. 2011: EU-Funded Leonardo da Vinci 12 week internship | Atrium Art School, Berlin, Germany
Organisational skills gained through working independently on own photography portfolio, managing own project and co-ordinating own first exhibition in the school's café.
Good communication skills acquired by working effectively with teachers and other volunteers to assist pupils in arts classes, to negotiate evening events and to help with administrative tasks.
Leadership skills gained as the event photographer for certain events held at the school, including the art project week where photos were needed for all 15 creative workshops. Photos were then presented in a brochure, which was distributed to schools around Berlin as promotional material for the art week.
Facilitated and supported photography workshops alongside the head of photography.
Participated in silk-screening workshops which involved learning new techniques with Adobe Photoshop.
Oct. 2010 - June 2011: Volunteer mentor for Erasmus students at the University of Manchester
Assisted erasmus students, resolving any arising personal or academic problems and offering city tips.
Expanded cultural awareness and language skills through working with Spanish and German students.
Mar. 2010 - June. 2010: Erasmus Internship– Exchange co-ordinator | Europa Direkt (institute for Inter-Cultural and European Studies), Dresden, Germany
Developed team working skills by assisting with current and past exchange programmes.
Improved organisational and secretarial skills acquired working on an independent exchange project, organising the receipt of deposits and forecasting a budget for the exchange programme.
Liaised in English and German with schools and accommodation facilities via telephone and email.
Improved computer skills by designing leaflets and letter templates using Word and Adobe Reader.
Sep. 2009 - Feb. 2010: Foreign Language Assistant | Niederlößnitz Primary School, Radebeul, Dresden, Germany
Invaluable TEFL experience supervising and leading English classes for primary school students.
Improved German language skills by communicating effectively amongst co-workers and students.
Produced a set of new photos of the school for the school's website.
Sep. 2005 - Aug. 2009: Cashier/ Waitress/Front of House | Nandos restaurant, East Didsbury, Manchester, UK
Developed excellent customer service skills on the telephone and in person.
Performed and communicated well in a team, maintaining calm under pressure at peak times and when dealing with customer problems, often being praised by the manager and customers for excellent service.
Sep. 2007- July 2011: The University of Manchester: German Studies (BA Honours)
Modules included: German culture & language skills, German Film & Literature studies, German History.
Elective courses: Film Studies, Further French and Intermediate Spanish.
Final Classification: Second class degree with Honours.
July 2010: Participated in Spanish language course in San Sebastian, Spain.
Sep. 2005 - July 2007: Cheadle and Marple Sixth Form College, England
(A-Levels) Art and Design (B), German (B), French (C), (AS-Level) Business Studies (B)
(ABC Course) Photography (Pass) (Pass/ Fail system), Level 3 ICT
Sep. 2000 - July 2005: Hazel Grove High School, England
GCSE: 1 A*, 4 A's and 4 B's Short-course GCSE: 1 B, 1 C
Languages: German (C2 level: advanced), Spanish (B1 level: intermediate), French (B1 level: intermediate)
ICT: Advanced knowledge of Microsoft Word, PowerPoint and Excel, Basic-intermediate editing skills in Adobe Photoshop, MacOSX and Windows proficiency.
Interests and activities: Photography, Jewellery making, learning Guitar & Cajon, learning new languages, swimming and cycling.
German-English translation, Microsoft word and excel administrative tasks, photography, customer service, researching.