- Leeds, GB
- £15 /hr
- Available now
Available again as of this week
I am an experienced Virtual Assistant based in Yorkshire, delivering a full & ad-hoc VA service from executive support to marketing, creative design and customer service. Imore...I am an experienced Virtual Assistant based in Yorkshire, delivering a full & ad-hoc VA service from executive support to marketing, creative design and customer service. I work from my home office equipped with a desk phone that allows me to make and receive multiple calls for my clients. Features include call waiting, call queueing, hold music and a caller display that lets me see which of my client's numbers are being called so I can answer in their company name.
I have been working as a Virtual Assistant for 10 years and have been a seller on PPH since 2011 and in that time I have worked with over 100 clients on a long term basis as well as ad-hoc tasks. I have over 140 fantastic reviews and built a good CERT level through reliability (key for building a high quality profile and improved visibility).
While I mostly work with clients on a retainer basis, I also charge by the hour for ad-hoc tasks. Retainers typically have a lower hourly rate and are billed upfront for the number of hours you require per month (minimum of 10 hours) and my availability is secured. Ad-hoc tasks are subject to my availability and sometimes I get fully booked up for the month.
My services include (but not limited to): Call Answering, Live Chat, Responding to Emails, Social Media Management, Shopify, Squarespace & WordPress Web Design, MailChimp Templates, Email Marketing Strategy, Quote & Invoice Management, Payment Collections, Creative Copywriting, Proofreading, Graphic Design & Branding, CRM & Helpdesk Setup & Customisation, Diary Management & Appointment Booking, Document Design & Account/Project Management.
TOOLS & RESOURCES EXPERIENCE
CRM & Helpdesks:
- Zoho CRM
- Capsule CRM
- Hubspot CRM
- Zoho Desk
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- OSX Mail
- OSX Pages
- OSX Numbers
- OSX Keynote
Full-Service PA & Virtual Assistant • Professional Call Answering • MailChimp & Shopify Expert • WordPress Site Builds • Squarespace Web Design • Pinterest & Instagram Branding
- 93% (149)
- Sales 1
- Delivery in 7 days
- Sales 1
- Delivery in 2 days
- Delivery in 3 days
Great work. Highly communicative.
***AVOID PROJECTS WITH THIS SELLER AT ALL COSTS.***
The project began well with Dawn at the proposal and quotation stage, but quickly deteriorated once work needed to be delivered. This was quite a detailed project and Dawn quickly became out of her depth. An initial wireframe design was produced and delivered but at that point all work stopped. Despite asking a number of times the theme and design work was never uploaded to my server despite the project having already cost me £400. For that money I have nothing to show for it but a simple PNG wireframe design graphic of a Shopify template. There were a couple of calls regarding product structure but the result of those conversations came to nothing.
I gave Dawn the benefit of the doubt countless times and extended deadlines over weeks, but two months on and I have seen none of the work. I have subsequently been forced to go with another supplier in order to pick this project up and complete it, one month after the whole 4 week long project should have been completed and delivered. The seller stopped responding to communications and ignored texts, emails on PPH and emails to her own account. I managed to track her down via one phone call which a myriad of excuses was given for non delivery, a promise made to have the next stage delivered within the next couple of days but then she disappeared once again and ignored all comunication. I believe she does not have the skills to produce the work she promises.
Avoid using this seller, don’t be lulled into a false sense of security by the initial stages and find your support elsewhere. This seller gives all the genuine freelancers on here a bad name.
Was Great working with Dawn! Very Professional & Knowledgable! Hope to work again in the future
Excellent as always
Dawn done an amazing job everything i wanted got done to a high standard and fast turn around
Fast and efficient
No result found
Dawn was excellent in delivering our project, thoroughly recommend
Nice and fast job. Use on other projects
Thanks Dawn - really pleased with how the site has been tidied up.
Thanks Dawn, quick and simple with explanations as to how I can best make things work for me.