- Milton Keynes, GB
- £13 /hr
- Available now
I have good communication skills and work well within a team environment. I am well motivated and can set targets, plan and prepare well and have the ability to meet deadlines.more...I have good communication skills and work well within a team environment. I am well motivated and can set targets, plan and prepare well and have the ability to meet deadlines. I am enthusiastic, committed and reliable
Area Covered: Milton Keynes
Work Experience Summary: Work history:
January 5th 2004 – 20th October 2004: During this period, I Worked at Office World. Some of the tasks I did included, helping to run the equipment department, which involved weekly checks of items on display, weekly checks of what was kept in the gondolas, setting up machines on display, helping customers to choose a machine that was right for them, and helping them with any problems should any occur after sale, and most importantly, to sell the equipment. I also assist in the Bi-weekly deliveries, filling and facing the store, and working on the till on a daily basis. The most important aspect of my position was to provide a high level of customer service to each and every person that entered our store and help them out in the best way possible. I also assisted in the store closing procedure, which involved packing up what ever stock was left into labeled cages, providing an accurate stock count of what we had, and moving heavy stands and waste items out of the store into their designated areas (Cages or Skips).
22nd October 2004 – March 2005: During my time at Staples, The office Superstore, I worked on Business Machines, where the tasks involved where very similar to that which I took part in at Office World. I had to ensure that the Business Machines area was always clean and tidy, and make myself aware of what stock was available and where it is located. I had to also make sure that the machines and the shelves were clean and presentable. Also, I had to provide a high level of customer service to any customer that comes into the store, offering assistance in any way possible, dealing with any questions they may have and giving them a variety of options on what to do to best fill their needs. I worked on the till area from time to time and also assisted in other daily tasks where needed.
April 2005 – December 2005: During this Period, I worked for the company ACR in the systems department, in the Waitrose Depot in Brinklow, Milton Keynes. While there, my duties included receiving the delivery notes from the drivers and checking over them to ensure they brought in the correct stock. If correct, I would then check the documents against a warehouse check, making sure what was physically there matched the delivery note. Once all was correct, I would enter the data into the computer, after which a set of pallet labels would print for the warehouse staff. If there was a problem with the delivery, for example, too much stock delivered, I would phone our provisioning department and have them advise on whether to keep the stock or send it back. If there was too little on the delivery, I would simply mark it on the system as a minus, and pass it through. On occasion, I would work in the Issues office where I would be charged with the task of handing out the pick tickets to warehouse workers and ensuring that the correct pick was assigned to their name on the computer. At the end of a pick, I would go through certain stages on screen, finalizing the pick and having the delivery documents and details printed.
January 2006 – July 2006: During this period, I worked as a temp for Hays Logistics, where my tasks included admin, data entry, quality control and manual handling.
September 2006 – August 2008: Over this period in time, I worked for PC World. Up until January 2008, I was a customer advisor. At PC World, no-one is specified to one task only; we work as one team, meaning at some point, everyone does everything. This helps promote team work, and closer working bonds, and means we get experience in multiple tasks. The majority of my time at PC World was spent in helping on the shop floor, as a customer advisor, it was my duty to ensure any customer I see had been greeted and asked if they need help, and helping those that do. In helping the customer, we are trained to ensure they take the specified products to meet their needs, and that they are happy with their purchases, we want the customer to have the best shopping experience possible. Other tasks included, helping in the warehouse (taking in deliveries, and handling stock), replenishing the shelves, helping on the customer service desk, and working on tills.
From January 2008, I was trained to work in the Business Center as a Business Account Manager. My tasks included contacting and maintaining existing business accounts, and ensuring our customers were always up to date with their IT needs. I was responsible for most of the pro-active campaign calls that were set to us on a weekly basis, allowing us to more easily keep in contact with the many hundreds of accounts that we manage. I also dealt a lot with reactive customers, whom are customers who come directly to us in the business center. It is our goal to find the best possible solution for all of our customers, whether that be in renting them equipment, or arranging to have an entire network infrastructure installed. In the business center, we often dealt with much larger deals than domestically, including orders for computers numbering in the hundreds, at all times attempting to get them the best deal possible.
August 2008 – August 2009: During this period, I worked for Custodia Systems as the Office Manager. They are a company that deals with theft recovery, mostly in the plant industry, though their expertise does cover other areas, such as fleet management. My tasks involved day to day managing of the office, making sure the post is, out, dealing with incoming orders, or keeping the place tidy. I also handled all the accounts and bookkeeping, making sure that all the systems are up to date and reconciled. I dealt with the majority of customer support, handling most incoming calls, and dealing with any customer issues. I was also tasked with the maintenance of the company website, and most of the company spreadsheets and databases. I had a hand in producing updated graphics where necessary, and sometimes created new leaflets for our customers. Part of my duties also included configuring and testing all the stock orders that we sent from the office. In the event of a reported theft, I would be the liaison between the company in question, the police and the recovery team, monitoring the position of the stolen assets from my terminal.
September 2009 – Present: At present, I work as an Accounts Manager on a self employed basis at Accountax UK. They are a marketing company that offer accountancy services to business on behalf of accountancy firms located all over the UK. I manage three campaigns, calling in the London, Middlesex and Leicester areas. As well as booking initial appointments for our accountants, I also handle the majority of post meeting follow up calls, ensuring the meetings went well, and attempting to close the sale.
Education Summary: School Attended: St Paul’s Catholic School, Leadenhall, Milton Keynes
GNVQ Information & Communication Technology
Part One Intermediate Grade Pass
GNVQ Customer Services level 1
GNVQ Customer Services level 2
Religious Education A
Design & Technology B
English Literature B
Science (Double Award) B
Windsor & Maidenhead Borough Council (IT Department)
1 Working alongside Senior PC Analyst
2 Daily tasks including rebuilding PCs (formatting and reinstalling)
3 Assisting on site visits
Other Relevant Experience:
Post 16 Caldecotte Project (Including 1 week’s residential)
Demonstrating the following skills & attributes:
1 Leadership skills
2 Team work and communication
3 Negotiation and delegation
4 Supporting group members
Freelancer Web Developer/Accounts Manager