- Sales 1
- Rating 60%
- Sales 22
- Rating 98%
Thanks for your hard work, and good results! :)
Mitch always delivers quality, original and engaging content. I will look forward to using him again.
Good communication and good content. Would recommend and use again. Thanks Mitch.
The work was poorly executed and It is of no use whatsoever.
I wanted to start out by saying that the final website looks decent and my negative review has nothing to do with being unhappy with the sites appearance. The site is also functioning properly now.
The issue in my opinion is a lack of expertise and professionalism on the part of Cogshed. I apologize for the length of this review, brevity is apparently not a skill that I possess. I hope what I say may prove useful to someone looking for a website designer.
I was immediately billed upon delivery of my website. I only mention this as evidence that Cogshed were done with any development or troubleshooting of the site that they were planning on doing. Following is a list of some of the issues with the final delivered website.
1. The website was displaying on smartphones without any images or colored text on all 6 major browsers I tested. I found a link with a possible solution to the issue for which I was politely thanked and told that it was not relevant. This speaks to the website designers lack of knowledge. They had only 3 enabled plugins on the website and should have been aware of the function of each. The issue was caused by the Jetpack plugin mobile theme option being turned on. This likely caused an issue because the website already had a mobile responsive theme.
2. The menu button was not functional on the site when viewed on smartphones. They did solve this problem and claimed erroneously that the solution also fixed the issue with the site displaying without images. However when I checked the site, it was still displaying without images. At which point I went to the settings and disabled the setting in the Jetpack plugin referred to in the link that I had sent them regarding the cause of the issue. As it turned out that link was indeed very relevant and fixed the issue with the website displaying on smartphones.
3. I found a half dozen links on my delivered site that yielded 404 page not found errors when clicked. They were directed to the wrong address Url's.
4. The messages from the contact form on the website were not coming to my business email address. Actually I just discovered that the contact form has stopped working again. Only now it results in a message on the screen that says “are you sure you want to do this”. Please note I have not made any further changes to the site since the initial “fix” for the contact issue was made by Cogshed. Fortunately I just solved the issue by disabling and re enabling the Jetpack plugin.
5. Relatively minor but since Cogshed did the content for my website I thought it was relevant to mention that my business which is referred to by it's initials ICS was incorrectly referenced as ACS (or something else incorrect, I admit I only recall it was wrong before I changed it).
6. I had communicated with Cogshed that I wanted to add testimonials to the site. Unfortunately I did not have the testimonials in my possession until 4 or 5 days after they delivered the website to me. For any help with the testimonials they said that I would have to pay additional. Given that it was something that I had discussed as wanting on the site I feel that at least they could have upon delivery included some directions or a link to directions regarding the use of the testimonial plugin they included on the site.
I attempted to address some of these issues with the designer and in part this is their response. “There are often a few little bugs when you move a site form the development server to its actual 'home', though, and we fixed them as soon as they became apparent. The fact is that the bgs didnt exist before we moved the site to your server, so they could not possibly have been caught before that time. It ws the moving process which created them. “
Please note the spelling errors were in their response to me and I don't want to be accused of misrepresenting their response by altering anything.
Regarding their response it is indicative of the lack of professionalism that is part of the problem. Obviously no one expects a company to fix a bug before it actually happens. The question is why wouldn't the web designer knowing that bugs often occur when moving a site do a final check once the site is moved?
Instead I the customer who has no particular expertise in website design was left to test for myself and discover that the site was loading without images on smart phones, the menu was not working, and a half dozen links were not functional. So when Cogshed says “we fixed them as soon as they became apparent”. What they really mean is if you the client happens to discover that there are problems with the basic functionality of your website they will fix them.
Troubleshooting the website is really a very simple process it involves actually loading the site on some mobile devices, using a few of the major browsers, making sure the site loads and appears correctly, and testing whether all the links and site navigation works. As I mentioned in the beginning Cogshed immediately upon delivering the site issued me a final bill signifying I can only assume that they had done all troubleshooting they were planning to do. Their role at that point was to passively wait to be told if something was not working.
So the question is do you want your web designer to troubleshoot the site that they have built for your company once they move it to your hosting server? Or do you the client want to do your own troubleshooting and make sure your sites appearance and basic functionality is working properly?
Maybe I'm totally off base but I feel that the person/company that is being paid to do the website should do the troubleshooting for basic functionality. But then again apparently Cogshed agrees with me based on one of their responses to me which said in part “Once you approve the site build, we stop 'developing' it, and our primary job becomes 'delivering' it, and making sure it actually works as it did when you approved it. “
Unless I'm completely misunderstanding what they mean by “actually works as it did when you approved it”?
My final point is a compare and contrast of sorts. This is my second Wordpress site that I've had built for a business and the difference is night and day. I can't think of a single issue that I've had with that site in 3 plus years. Make of that what you will.
Thanks again Mitch - will use again.
Reliable as always, highly recommended!
Exactly to brief - Good job, will be using again.
Verry good and fast
Great! Thanks so much
Mitch did a fantastic job. I will definitely look to use them again and would recommend them to anyone.
Fantastic. Quick turnaround. Good quality output.